Nuance Restores Service to the Majority of Clients on its Flagship Transcription Platform
July 28 2017 - 8:00AM
Nuance Communications, Inc. (Nasdaq:NUAN) today provided an
update on its restoration process following the previously reported
June 27, 2017, global NotPetya malware incident that affected many
companies in a wide range of industries around the world.
As of today, Nuance Healthcare has brought back on-line the
majority of its client base for its flagship eScription LH
platform, restoring 75% of clients, which account for approximately
90% of the total annualized volume of lines that are transcribed on
that platform. The transcription platform is used by medical
professionals for clinical documentation.
“We are nearing completion of our restoration efforts in
response to the incident, and I am deeply grateful to our clients
for their loyalty and partnership during this time,” said Satish
Maripuri, Executive Vice President and General Manager, Nuance
Healthcare Division. “Since the incident occurred, our top priority
has been to bring our clients back on-line and support them in
their mission of providing quality services to their patients.”
“This was a challenging situation, but Nuance has been a great
partner throughout,” said Tim Thompson, Chief Information Officer
and Senior Vice President of BayCare Health System. “We appreciated
their efforts to keep us informed about their progress and they
worked with us to give us the confidence we needed in their
security infrastructure. We are now fully functional and all of our
doctors are back to dictating.”
“Nuance has been working 24/7 to restore, communicate and
enhance their security infrastructure to return us to full
functionality so that we can continue to serve our patients. They
have made themselves available to talk with customers day and
night. That’s exemplary of why we have been such a loyal Nuance
customer for 15 years,” stated Debra Harris, Director of Health
Information Management and Clinical Documentation Improvement at
Salem Health.
In addition to the progress made in restoring service on the
eScription LH platform, the entire client base of the eScription RH
and Clinic 360 solutions that reside on the cloud-based Emdat
platform have had service fully restored since July 3. All clients
of Nuance’s Critical Test Results Management application, which is
part of the radiology workflow, were reactivated on July 16. Nuance
is providing cloud-based options for a sub-set of the client base
that were on older iChart and BeyondText transcription platforms.
No Nuance customer data has been altered, lost or removed by the
malware.
Use of Nuance’s Dragon Medical One product has increased among
clients seeking an alternative for physicians to capture patient
documentation. The PowerScribe and Dragon Medical One solutions
were not impacted by the June 27 incident and have remained
available to our customers.
About Nuance Communications, Inc.Nuance
Communications, Inc. is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Safe Harbor and Forward-Looking
StatementsStatements in this document regarding completion
of restoration efforts related to the June 27, 2017 NotPetya
malware incident constitute forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
There are a number of important factors that could cause actual
events to differ materially from those indicated by such
forward-looking statements, including but not limited to:
encountering technical issues arising during the restoration
efforts that may impede efforts to complete the restoration
efforts. We disclaim any obligation to update any forward-looking
statements as a result of developments occurring after the date of
this document.
Contact Information
For Investors
Christine Marchuska
Nuance Communications, Inc.
Tel: 781-565-5000
Email: christine.marchuska@nuance.com
For Media
Richard Mack
Nuance Communications, Inc.
Tel: 781-565-5000
Email: richard.mack@nuance.com
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