ATLANTA, July 6, 2017 /PRNewswire/ -- Georgia Power
has ranked at the top of a new list of Most Trusted Brands among
business customers, according to Utility Trusted Brand &
Customer Engagement™: Business, a Cogent Reports™ study by Market
Strategies International. Those achieving top-quartile performance
on Brand Trust are designated Most Trusted Brands among business
customers.
The study analyzes more than 50 consumption, environmental,
service, digital and rate offerings. Most Trusted Brand utilities
have higher usage of these offerings and higher demand for future
usage of these programs.
The study, now in its third year, provides brand tracking and
benchmark performance of 60 electric utilities among 10,486 utility
business customers. The Brand Trust index is based on 35 rating
questions that relate to six factors: Customer Focus, Community
Support, Reliable Quality, Communications Effectiveness,
Environmental Dedication and Company Reputation & Advocacy.
Customer trust and satisfaction is at the center of Georgia
Power's business as it provides 2.5 million customers with clean,
safe, reliable and affordable energy. The company continues to
evolve to meet customers' changing needs by offering personalized
tools like My Power Usage¸ which helps customer better
manage daily energy costs and eliminate surprises at the end of
their billing cycle, and convenient ways to do business with the
company including thousands of new authorized payment locations
(APLs). Additionally, the company's 7,000 employees are united in a
shared mission to be "A Citizen Wherever We Serve" and improve
local communities with employees and retirees donating more than
150,000 hours in volunteer services alone in 2016.
Read more about the study and view the full utility rankings
here.
About Georgia Power
Georgia Power is the
largest electric subsidiary of Southern Company (NYSE: SO),
America's premier energy company. Value, Reliability, Customer
Service and Stewardship are the cornerstones of the company's
promise to 2.5 million customers in all but four
of Georgia's 159 counties. Committed to delivering clean,
safe, reliable and affordable energy at rates below the national
average, Georgia Power maintains a diverse, innovative generation
mix that includes nuclear, 21st century coal and natural gas, as
well as renewables such as solar, hydroelectric and wind. Georgia
Power focuses on delivering world-class service to its customers
every day and the company is consistently recognized by J.D. Power
and Associates as an industry leader in customer satisfaction. For
more information, visit www.GeorgiaPower.com and connect
with the company on Facebook (Facebook.com/GeorgiaPower), Twitter
(Twitter.com/GeorgiaPower) and Instagram
(Instagram.com/ga_power).
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SOURCE Georgia Power