NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud
April 26 2017 - 7:00AM
Business Wire
The leading SaaS workforce management solution
offers businesses a robust set of tools that deliver cost savings,
improved forecasting accuracy, and greater customer
satisfaction
NICE (Nasdaq: NICE) today announced a set of enhancements
to its award-winning EVOLVE Workforce Management (WFM) solution
that extends its enterprise-class staff forecasting functionality
to contact centers of all sizes through the cloud. As part of the
first continuous delivery workforce management solution, these
powerful forecasting features are easy to use and make accurate
capacity planning far more cost-effective.
The NICE EVOLVE WFM forecasting module offers businesses the
most robust set of tools in the market. Precise forecasts of
customer demand are created by automatically applying user-defined
rules and historical data, taking into account such factors as
single- and multi-skill tasks and multichannel requirements.
Managers can also easily use the solution’s unlimited “what if”
scenarios to adjust forecasts, staff scheduling and capacity
planning at their discretion.
As a result, businesses of all sizes can enjoy a rich, intuitive
set of tools that simplify and streamline contact center workforce
management – enabling them to benefit from cost savings,
forecasting accuracy and planning efficiencies that contribute to
greater customer satisfaction.
NICE EVOLVE WFM forecasting combines next-generation technology
(including advanced mathematical methods such as Box-Jenkins ARIMA,
exponential smoothing and multi-linear season regression) with an
award-winning, customer-friendly user interface and cloud-based
delivery. EVOLVE customers receive NICE’s leading public cloud
workforce management solution without the long-term hardware
investment, annual maintenance and upgrade hassles typically
associated with enterprise-grade software; and, implementation is
carried out in mere minutes.
Miki Migdal, President of the NICE Enterprise Product
Group:“Accurate forecasting is essential to any organization
that prioritizes customer experience – businesses must ensure that
they have the right person in place at the right time to manage
customer inquiries in both an efficient and satisfactory manner. We
are pleased to make this capability available to businesses of all
sizes, with our cloud-based EVOLVE WFM solution. Our enhanced
automated forecasting capabilities, now available in the cloud,
will allow organizations to reinvent customer service without the
need for downtime, lengthy training, or special integrations with
their existing systems.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see:
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170426005605/en/
NICECorporate Media ContactErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551 256
5354, ETir@nice.comorYisca Erez +972 9 775 3798, CETir@nice.com
NICE (NASDAQ:NICE)
Historical Stock Chart
From Mar 2024 to Apr 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From Apr 2023 to Apr 2024