DENVER, March 27, 2017 /PRNewswire/ -- eLoyalty,
a TeleTech Technology company, today announced that it
will be providing demonstrations of its flagship contact center
solutions in the TeleTech Technology booth (#1727) at Enterprise
Connect, March 27-30, at the Gaylord
Palms Convention Center in Orlando,
Florida. TeleTech Holdings, Inc. (NASDAQ: TTEC) is a
leading global provider of customer experience, engagement and
growth solutions.
eLoyalty's newest offerings for the mid-size business,
Experience and Experience+, will be the star attractions.
Leveraging over 25-years of expertise in designing, implementing
and servicing enterprise-scale customer experience solutions with
the Cisco® Hosted Collaboration Solution (HCS) and
traditional premises-based platforms, this stability and expertise
have been bundled into solutions ideal for companies with 75 to 400
customer contact representatives.
With features including email, chat, optional
SMS, icPortal®/icPortal Mobile, IVR,
CRM integrations, 24x7x365 support, high availability, disaster
recovery, and enterprise-class security, the scalable eLoyalty
Experience and Experience+ offers transform the aspirational into
the operational for the mid-sized business contact center.
In addition, eLoyalty will feature demonstrations of CX
offerings, including its Workforce Optimization (WFO), Customer
Relationship Management (CRM) and Managed Services (MS)
solutions.
"We'll have test drives of all sorts in place for conference
attendees," said Steve Pollema, President, eLoyalty/TeleTech
Technology. "In addition to demonstrations of our exciting
enterprise-class solutions now available for mid-sized businesses,
we will also have a racing simulator, allowing booth visitors to
test their driving skills and contend for daily leaderboard
prizes!"
For more information, please visit the TeleTech Technology
Enterprise Connect microsite to learn about how you can fast-track
your customer experience, and why TeleTech Technology and eLoyalty
are your tickets to ride to the next level of customer
experience.
ABOUT TELETECH
TeleTech (NASDAQ: TTEC) is a leading global provider of customer
experience, engagement and growth solutions. Founded in 1982, the
Company helps its clients acquire, retain and grow profitable
customer relationships. Using customer-centric strategy,
technology, processes and operations, TeleTech partners with
business leadership across marketing, sales and customer care
to design and deliver a simple, more human customer experience
across every interaction channel. TeleTech's 48,000 employees live
by a set of customer-focused values that guide relationships with
clients, their customers, and each other. To learn more about
how TeleTech is bringing humanity to the customer experience, visit
TeleTech.com.
ABOUT ELOYALTY
eLoyalty, a TeleTech (NASDAQ: TTEC) company, was
the first North American partner to achieve Cisco HCS Certification
and Contact Center as a Service Designation, has received the Cisco
Advanced Technology Partner Certification for Contact Center
Enterprise and Customer Voice Portal, and the Cisco Customer
Satisfaction Award every year since 2007. We are the only Cisco
Cloud Partner offering a solution with this type of increased
flexibility and capability incorporated directly into the HCS
platform. With a 95 percent client renewal rate, eLoyalty has
proven itself a deserving partner as it helps chart customer
experience technology roadmaps, implementing cloud systems to
provide safer, faster, smarter, and more agile service
interactions. For more information, visit eLoyalty.com.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. All other trademarks are the
property of their respective owners. icPortal is a
trademark of eLoyalty, a TeleTech Company.
ABOUT ENTERPRISE CONNECT
For more than 26 years, Enterprise Connect has been the leading
conference and exhibition for enterprise IP Telephony, Converged
Networks and Unified Communications in North America. Enterprise Connect brings
corporate IT decision makers together with the industry's vendors,
analysts and consultants to focus on the issues central to
enterprise networks and communications. Enterprise Connect owns and
produces No Jitter, providing daily blogging and analysis of
enterprise communications, and it also serves the community with a
weekly email newsletter and a Webinar series. For more information,
visit enterpriseconnect.com.
Enterprise Connect is organized by UBM plc. UBM is the largest
pure-play B2B Events organizer in the world. Our 3,750+ people,
based in more than 20 countries, serve more than 50 different
sectors. Our deep knowledge and passion for these sectors allow us
to create valuable experiences which enable our customers to
succeed. Please visit www.ubm.com for the latest news and
information about UBM.
Investor
Contact
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Media
Contact
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Paul
Miller
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Olivia
Griner
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303.397.8641
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303.397.8999
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SOURCE TeleTech Holdings, Inc.