Walmart App Upgrades + New Store “Express Lanes” = Faster, Easier Shopping
February 28 2017 - 12:01AM
Business Wire
Expanded App Features Benefit Millions of
Pharmacy and Money Services Customers
For customers, time is money. To help customers save this new
form of currency, Walmart today announced new capabilities in the
Walmart app that create a faster, easier and more convenient
experience for Pharmacy and Money Services customers. Along with
these expanded app features, Walmart will create a new store
experience that allows customers to skip traditional service lines
using “express lanes” in these areas. These new capabilities will
start to roll out to Walmart customers in March and are anticipated
to be available in nearly all of Walmart’s 4,700 stores by
fall.
“These capabilities are the latest example of how we’re bringing
together all of the conveniences of Walmart – great stores,
convenient pickup, easy checkout and a top-notch app – to deliver
one seamless shopping experience for customers,” said Daniel
Eckert, senior vice president, Walmart Services. “We’re delivering
a new and better experience in areas of our business that are
essential for busy families. By making them faster and easier,
we’re living up to our promise – to save customers money and
time.”
Pharmacy Updates
For years, customers have relied on Walmart to save them money
on their prescriptions. These new additions will further enrich the
customer experience.
- Easy refills: After a quick,
one-time setup, customers can quickly refill prescriptions, track
order status, and view pricing and pickup details – all through the
Walmart app.
- Skip the line: Once their order
has been placed, customers can use new “express lanes” for easy
pickup. Completing the transaction then happens in three easy
steps:
- Open: Open the Walmart app
and tap “prescription ready for pickup.” Enter a PIN or use Touch
ID to activate the camera.
- Scan: Scan the code
displayed at the register, connecting the app.
- Done: Associate delivers
the prescription … and it’s done: The payment is processed via
Walmart Pay and an eReceipt will be sent to the app and can be
viewed at any time.
“What our Pharmacy business is likely most well-known for is our
$4 prescription program that has saved our customers nearly $5
billion,” said Paul Beahm, senior vice president, Walmart Health
and Wellness Operations. “Starting today, we’ll be known for saving
them more than just money. By developing and combining the best of
our app with a service that our customers depend on daily, we’re
driving change that makes living better easier.”
Money Services Update
Walmart is removing the hassle of paperwork for the millions of
customers who transfer money in a Walmart store each month. The
additions to the app will also simplify the process for associates
by creating more opportunities for them to serve customers. At
nearly 1,200 of the company’s Money Services locations, customers
will also be able to save time using an “express lane.”
- Remove the hassle of paperwork:
Customers enter information securely in the Walmart app and head to
the store. Previously, customers needed to fill out paperwork in
stores; now, this work can be done from the convenience of home or
on the go.
- Move to the front of the line:
Once in store, customers can use the “express lane” to move to the
front of the line. In stores where there isn’t a Money Services
desk, customers can visit the Customer Service desk. Customers can
complete their Money Services transaction in three simple
steps:
- Open: Open the Walmart app
and tap “money ready to send.” Enter a PIN or use Touch ID to
activate the camera.
- Scan: Scan the code
displayed at the register, connecting the app. Customers then
verify their information and pay.
- Done: Customers are on
their way. A receipt and reference number is sent to the app and
can quickly be texted or emailed to the recipient.
Walmart is committed to transforming its business and innovating
through technology investments. This announcement follows a string
of other technology-focused updates from Walmart, including the
expansion of the company’s online grocery pickup service, the
investment in store pickup, and the offer of free two-day shipping
on millions of items without a membership fee. Customers should
stay tuned for more announcements as Walmart continues to find ways
for them to shop when and how they want.
These new Pharmacy and Money Services capabilities are some of
the most powerful additions to the Walmart app. The app was built
with an emphasis on making shopping faster and easier for customers
– from building a gift registry to finding where an item is located
in store. The app also makes it easy for customers to shop the
millions of items found on Walmart.com.
About Walmart
Wal-Mart Stores, Inc. (NYSE: WMT) helps people around the world
save money and live better - anytime and anywhere - in retail
stores, online, and through their mobile devices. Each week, over
260 million customers and members visit our 11,695 stores under 59
banners in 28 countries and e-commerce websites in 11 countries.
With fiscal year 2017 revenue of $485.9 billion, Walmart employs
approximately 2.3 million associates worldwide. Walmart continues
to be a leader in sustainability, corporate philanthropy and
employment opportunity. Additional information about Walmart can be
found by visiting http://corporate.walmart.com, on Facebook at
http://facebook.com/walmart and on Twitter at
http://twitter.com/walmart.
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Walmart Media RelationsMolly Blakeman,
1-800-331-0085http://news.walmart.com/reporter
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