TNS Enterprise Product Suite Wins 2024 Visionary Spotlight Award for Best Emerging Technology Breakthrough
June 20 2024 - 9:03AM
Business Wire
TNS Enterprise Authentication and Spoof
Protection and TNS Enterprise Branded Calling recognized for
ability to improve channel partners CX offerings
Transaction Network Services (TNS) announced today that
ChannelVision Magazine has awarded TNS’ Enterprise Product Suite –
which includes TNS Enterprise Authentication and Spoof Protection
and TNS Enterprise Branded Calling – a 2024 Visionary Spotlight
Award for Best Emerging Technology Breakthrough.
The onslaught of robocalls, particularly spoofed calls, poses
significant challenges to channel partners – CCaaS, CPaaS, SBC
providers, and resellers – delivering omni-channel technology
solutions to enterprises and contact centers. These spam and scam
attacks can tarnish brand reputation, diminish the customer
experience and reduce trust in the voice channel, all of which
threaten an enterprise’s bottom line.
TNS Enterprise Authentication and Spoof Protection can help
channel providers and enterprise contact centers improve the
customer experience by ensuring only authenticated calls reach end
recipients and by providing real-time reporting on spoofing
activities to mitigate robocalls. At the same time, TNS Enterprise
Branded Calling enables channel providers to present rich brand
information on incoming call screens, so call recipients have a
better sense of who is calling and are more willing to answer the
phone.
“A Visionary Spotlight Award for TNS’ Enterprise Product Suite
validates the impact of call authentication and branded calling as
part of a broader channel partner CX offering,” said Denny
Randolph, President of TNS Communications Market. “While robocalls
have eroded trust in the voice channel, our solutions empower
enterprise contact centers to more effectively engage customers and
restore confidence in outbound communications, while protecting
brand reputation from the negative impact of scammers and
spoofers.”
Channel Vision Magazine’s annual Visionary Spotlight Awards
competition highlights channel and service provider innovation in
communications. The awards honor outstanding products, services and
deployments across numerous categories.
To learn more about TNS’ Enterprise Product Suite, visit
tnsi.com/solutions/communications/restoring-trust-voice/.
About TNS:
TNS, a market leader in call identification and robocall
mitigation, provides an end-to-end ecosystem for protecting and
restoring trust in voice calling. TNS addresses the full needs of
wireless and wireline operators globally with TNS Call Guardian®,
the industry-leading call analytics solution that protects
subscribers from high risk and nuisance robocalls. In addition, its
Enterprise product suite, including TNS Enterprise Authentication
and Spoof Protection and TNS Enterprise Branded Calling, is taking
the next step in enriching consumer engagement, making the voice
channel an integral part of an omnichannel customer experience
program. TNS analyzes over 1.5 billion call events across more than
500 operators every single day, enabling enterprises to protect
their brand and consumers, and carriers to identify more unwanted
robocalls. For additional information visit:
https://tnsi.com/resource-center/communications/.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240620178385/en/
Company Contact: TNS Clare Cockroft/Bronte Saulle
703-814-8065 pr@tnsi.com Or Media Contact: Bluetext for TNS
Thomas Walter 646-265-3144 tns@bluetext.com