Carahsoft and GovExec Drive Innovation and Inclusion at the 14th Annual Government Customer Experience & Engagement Summit on June 6, 2024
May 14 2024 - 12:00PM
Carahsoft Technology Corp., The Trusted Government IT Solutions
Provider®, and GovExec will be hosting the annual Government
Customer Experience & Engagement Summit on Thursday, June 6,
2024 at The Westin Washington, DC Downtown. This summit explores
how Government agencies who are at the crossroads of digital
transformation can leverage technology to enhance customer
experiences (CX) in alignment with evolving citizen expectations
and tech advancements. Federal, State and Local Government and
industry leaders will gather to discuss the latest trends and
solutions shaping Government CX. “Innovating Government Services to
Redefine the Customer Experience” will be the focus of the
sessions. The Summit will also include two breakout tracks offering
invaluable best practices for ensuring equitable engagement
strategies.
Breakout sessions will cover:
- Technology: digital
transformation, CX challenges and opportunities, and the
integration of new technologies
- Culture: leadership
strategies, the importance of diversity, equity, and inclusion, and
cultivating a positive work environment
The session topics will include:
- Automation for
Improved CX
- Building Bridges:
Fostering Trust in Government Through Customer Experience
- Data-Driven Decision
Making
- Investing in
Trust
- Maximizing CX
Through Shared Insights
- Putting Employees at
the Heart of Experience
- Strategies for
Equity and Resilience in Government
- Unifying Culture,
People, and Technology
ATTEND:Thursday, June 6, 20248 a.m. - 2
p.m.
The Westin Washington, DC Downtown 999 9th St NWWashington, DC
20001Directions
ENGAGE:
The event includes presentations by Government and industry
leaders, including:
- Andrew Drummond,
Director of Accessibility, Maryland Department of Information
Technology
- Beth Martin, Digital
Services Expert, Office of Personnel Management
- Bob Ainsbury, Chief
Product Officer, Granicus
- Catherine Manfre,
Chief Transformation Officer, Office of Personnel Management
- Jessie Posilkin,
Customer Experience Portfolio Lead, Technology Modernization
Fund
- John Boerstler,
Chief Veterans Experience Officer, Department of Veterans
Affairs
- Joshua Lehman, Chief
Customer Experience Officer, FDA
- Kevin Hoffman,
Director of Design, Office of the CTO, Department of Veterans
Affairs
- Kimberly Patrick,
Principal Deputy Assistant Administrator for Mission Support,
EPA
- Kimberly Baldwin
Sparks, Customer Experience Officer, Social Security
Administration
- Kristina Martinez,
General Manager, Federal Government LinkedIn Talent Solutions,
LinkedIn
- Matt Mandroc, Head
of Public Sector, Zoom
- Michael “MJ”
Jackson, Vice President & Global Head of Industries,
Docusign
- Peter Gorman, Senior
Product Manager, MySBA Initiative, Small Business
Administration
- Ruth Buckly, Deputy
Assistant Administrator, USAID
- Savanrith Kong,
Senior Advisor, UX Portfolio Management Office, Office of the
Deputy CIO for Information Enterprise
- Steven Boberski,
Public Sector Chief Technology Officer, Genesys
- Wyn Elder,
Government Managing Director, Box
This year’s summit is sponsored by the following industry
partners. Attendees are encouraged to learn more about each of
these solution providers by visiting their booths at the onsite
event to access relevant resources, chat with company
representatives, and learn about procuring these solutions through
Carahsoft’s vendors and reseller partners.
JOIN TODAY!
Come participate in this engaging summit and help shape the
future of citizen-centric Government services. The event agenda and
registration are available on the Government Customer
Experience & Engagement Summit website. Attendees are eligible
to receive up to four continuing professional education
(CPE) credits. This event is complimentary for all
Government and military attendees. For more information, contact
the Carahsoft Customer Experience Team
at CXmarketing@carahsoft.com.
About CarahsoftCarahsoft Technology Corp. is
The Trusted Government IT Solutions Provider®, supporting Public
Sector organizations across Federal, State and Local Government
agencies and Education and Healthcare markets. As the Master
Government Aggregator® for our vendor partners, we deliver
solutions for Customer Experience, Cybersecurity, MultiCloud,
DevSecOps, Big Data, Artificial Intelligence, Open Source and more.
Working with resellers, systems integrators and consultants, our
sales and marketing teams provide industry leading IT products,
services and training through hundreds of contract vehicles. Visit
us at www.carahsoft.com.
ContactMary Lange(703)
230-7434PR@carahsoft.com