HDI Announces Winners of the 2024 HDI Awards
May 01 2024 - 1:00PM
Business Wire
Celebrates the Individuals, Teams and Organizations that
Achieved and Maintained the Highest Standards of Excellence in
Technical Support and Service Management
HDI, the leading organization dedicated to elevating technical
support and service management across the enterprise, today
announces the winners of HDI’s Global Service and Support Awards,
which recognize the individuals, teams, and organizations that have
achieved and maintained the highest standards of excellence in
technical support and service management. The winners were
announced at SupportWorld Live, which is taking place April 27 -
May 2 at the Colorado Convention Center in Denver, CO.
The 2024 HDI Award winners:
Lifetime Achievement Award HDI has selected Rae Ann
Bruno, President, Business Solutions Training, Inc, HDI trainer,
consultant, speaker and partner to receive the HDI Lifetime
Achievement Award. Bruno has been an HDI Business Associate for
training and consulting since 2006. She was named one of HDI’s Top
25 thought leaders in 2016, 2021, 2022 and 2023 and was inducted
into the HDI Hall of Fame in 2017. She was also named one of
Cherwell’s IT Legends in 2017. Bruno is an APMG-certified trainer
for Experience Essentials, XLA Foundation, and XLA Practitioner and
a host for XLA.TV. She has earned several HDI, Experience
Collab/APMG, ITSM Academy and ITIL certifications. She is a
frequent speaker at leadership and support conferences and the
author of many articles and white papers.
Individual Award Winners
- Best Service and Support Manager: Gilberto Sanchez,
Service Desk Service Manager, Unisys
- Best Service and Support Technician: Brian Lee, IT
Service Analyst, City of Pittsburgh - Innovation and
Performance
- Best Service and Support Analyst: Chaun Wahlund, Help
Desk Specialist, Mayo Clinic
- Best Local Chapter Officer of the Year: Donald Chew,
Supervisor – IT Help Desk Unit, Mayo Clinic
Team Award Winners
- Best Customer Experience: Unisys
- Best Service and Support Culture: Infinite Campus
- Best Service and Support Organization: WBM
Technologies
- Best Service Improvement: PSCU
- Best Use of Technology: First American’s Smart Support
Ecosystem
The Industry Award winners were evaluated through a meticulous
selection process. Submissions were judged by panels comprised of
service and support industry experts, tasked with selecting the
industry's top team, manager, analyst, desktop support technician,
HDI local chapter officer, and more.
“Each year we are amazed at all of the submissions we receive,”
said Tara Gibb, Senior Director of HDI. “Congratulations to the
winners of the 2024 HDI Awards. All of the winners showcase the
best of the best of our industry.”
To learn more about HDI’s Global Service and Support Awards,
click here. Stay up to date with HDI on Facebook, X or
LinkedIn.
For sponsorship opportunities, contact Ayrien Machiran at
ayrien.machiran@informa.com.
About HDI For more than 35 years, HDI has partnered with
thousands of professionals and their organizations to improve their
performance by helping them to: drive change, harness knowledge,
transform teams, make connections, and turn challenges into
opportunities. HDI empowers the technical support and service
management community to advance their strategy, operations and
teams through optimized service delivery. From the employee to the
enterprise, HDI transforms service and support through its
comprehensive lineup of training and certification courses,
industry-leading annual conferences, results-driven consulting
services, community-based networking opportunities, and insightful
research and informational resources. What does HDI stand for? HDI
stands for smarter service resulting in better business outcomes.
Learn more at https://www.thinkhdi.com. HDI is brought to you by
Informa Tech.
About Informa Tech Informa Tech is a leading provider of market
insight and market access to the global business technology
community. Through in-depth expertise and an engaged audience
community, Informa Tech helps business professionals make better
technology decisions and marketers reach the most powerful tech
buyers and influencers in the world. Across its portfolio of over
100+ trusted brands, Informa Tech has over 1000 industry experts,
including over 400 research analysts and consultants in global
research group Omdia, and a monthly audience reach of over 125
million. Informa Tech is a division of FTSE 100 company Informa
plc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240501675713/en/
Media Contact Meryl Franzman HDI’s SupportWorld Live
meryl.franzman@informa.com