SAN DIEGO, Sept. 10, 2020 /PRNewswire-PRWeb/
-- GeniusVets to Host Wendy Myers For Webinar Wednesday
20-Year Veterinary Industry Trainer to Share Tips on
The shift to curbside service for veterinarians has been widely
discussed. However, not as many clients and veterinarians have
grasped the fact that call volumes have increased by 104% (more
than doubled) at practices across the country. Communications
expert Wendy Myers has been tapped
to piggyback on the previous GeniusVets "Phone Frenzy" webinar,
sharing more tips on how to handle the increased call volume with
As the owner of Communication Solutions for Veterinarians, a
certified veterinary journalist and author of five books, and a
former partner in an AAHA-accredited specialty and emergency
hospital, Myers is uniquely poised to add input on how to handle
client interactions during this chaotic time.
"I want the people answering the phones at veterinary clinics to
set expectations and make clients aware that they will be having a
different phone experience than when they called a year ago," Myers
noted. "And in the same vein, clients should also know that they
should be booking two months ahead due to the current backlog."
The advice given during the webinar will include how to handle
high call volume, veterinary phone etiquette, schedule
optimization, how to use technology to save money and client
services team efficiencies, enlisting an equal balance of excellent
medical service and customer service, and how to overcome a 3-month
GeniusVets—the top-performing marketing agency serving the
veterinary industry—is hosting Wendy
Myers as part of their Webinar Wednesday series on
September 16 from 4-5 PST.
Reservations are required and space is limited. To register for
this webinar, visit https://www.geniusvets.com/webinar.
GeniusVets is the premier platform that connects pet parents with
quality veterinarians and proven pet care advice from DVMs. The
mission of GeniusVets is to create better pet health by educating
and uniting pet owners and veterinarians. For more information
about GeniusVets, visit geniusvets.com.