Konecranes updated online portal helps customers fine-tune crane maintenance in real time
November 07 2017 - 7:00AM
New enhancements to the yourKONECRANES.com customer portal
allow customers to monitor crane condition with improved
organization of data.
Managers can now get critical information on the condition of
cranes in their fleet within minutes of concluding a service visit.
The yourKONECRANES.com online portal from global
lifting leader Konecranes emails the customer after a service
request is completed with a direct link to the online reporting
view. This allows paperless reporting with real-time speed. The
result? Crane owners no longer need to wait for data to make
decisions about their equipment.
This concept is called Lifecycle Care in Real Time, and it’s one
of the cornerstones of the Konecranes customer experience. The
benefits were summarized by Jim Skowron, Konecranes Regional VP
sales, service.
“From the beginning, yourKONECRANES.com was
designed to put all of the customer’s service data in their hands,
in one centralized place,” says Skowron. “The new wrinkle is how
quickly we can make it available to them after the conclusion of
the service visit. Our technicians conduct safety and visit reviews
while on site before leaving the facility. It’s one thing to have
data, but if no one works with the customer to analyze it and
optimize maintenance, then it’s just data.”
An email link to the “Service Review Summary” page in
yourKONECRANES.com shows the customer all of the
details of the most recent service visit. Open safety risks, open
production risks, and condition alerts from Konecranes TRUCONNECT®
technology are included in the “Just Now” view. Managers can view
all of their crane data in one place and share it, any time, any
place.
“Customers are telling us that they cannot afford to wait
anymore for the information they need to run their business, and
need real-time information to make quick decisions,” says Skowron.
“They can go right into the customer portal from their computer,
tablet or smartphone and get the data they need to make decisions,
solve problems and then move on to the next challenge. They don’t
need to wait for someone else, and our Customer Consultation
process is there to assist them throughout the crane’s
lifecycle.”
The “Activity” page shows completed service requests in the
customer’s selected timeframe. Users can sort by service product
and asset criticality.
The “Fleet View” allows the customer to sort data by priority,
asset criticality, date or alphabetically. Sorting by priority
transmits a clear view of safety and production-critical issues.
Each asset that was included in the service request is listed, and
all findings and actions pertaining to that asset are listed in
detail.
As a resource, yourKONECRANES.com allows the
customer to view, analyze and share crane data with other
decision-makers in his or her organization. Insights can be drawn
by observing anomalies, patterns and trends, which helps the team
make informed, fact-based maintenance decisions.
“Knowledge is power,” says Skowron. “This online portal allows
the customer to know what is going on with all of their cranes at
all times, so there are no surprises. That’s the fundamental
concept behind Konecranes ability to deliver the highest lifecycle
value for overhead cranes used in so many diverse situations, for
so many different customers.”
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/1d4f93ed-f4e2-4c88-8136-7c279540f479
Additional information: Amulya Raghuveer,
Communications Coordinator, Konecranes Region
Americasamulya.raghuveer@konecranes.com or 937.525.5533.
About Konecranes, Inc.Konecranes is a
world-leading group of Lifting Businesses™, serving a broad range
of customers, including manufacturing and process industries,
shipyards, ports and terminals. Konecranes provides productivity
enhancing lifting solutions as well as services for lifting
equipment of all makes. The Group has 18,000 employees at 600
locations in 50 countries. Konecranes class A shares are listed on
the Nasdaq Helsinki (HEX:KCR).
This press release is available at www.konecranesUSA.com.
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