Descartes’ Study Reveals 62% of Consumers Dissatisfied with Retailers’ Sustainability Efforts for Delivery
September 12 2022 - 6:45AM
Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, released
findings from its survey Retailers: Sustainability is Not a
Challenge, It’s an Opportunity, which examined consumer sentiment
of retailers’ sustainability practices around their delivery
operations. The survey found that only 38% of consumers felt
retailers were doing a good job of using sustainable delivery
practices. Over 50%, however, indicated they were quite/very
interested in environmentally friendly delivery methods, and 54%
would be willing to accept longer lead times for an environmentally
friendly delivery.
The study of over 8,000 consumers across nine European
countries, Canada and the United States provides retailers and
logistics organizations with critical insights into the importance
of sustainability in consumer purchase and delivery decisions and
how perspectives vary by age and geography.
“The mistake that many retailers are making is viewing home
delivery sustainability as yet another challenge from the consumer
instead of an opportunity to capture market share, reduce delivery
costs and help the environment,” said Chris Jones, EVP, Industry
and Services at Descartes. “The study shows that many consumers
prefer to buy more from those retailers with superior sustainable
delivery practices and to take eco-friendly delivery options that
reduce environmental impact and delivery costs at the same
time.”
The study analyzes consumer sentiment around the sustainability
of retailers’ delivery operations, how this is impacting purchasing
decisions, how consumers evaluate retailer delivery sustainability
efforts, which goods are most impacted by sustainable delivery
performance and how consumers want to receive goods. In addition,
it delves into the changes in purchasing and delivery decisions
that consumers are willing to make to help the environment. Lastly,
it provides insight into how the importance of sustainable delivery
varies by geodemographic factors, the influence of geodemographics
on buyer behavior, the delivery decisions consumers are making, and
consumer expectations of retailers’ sustainable delivery efforts
for the future. To learn more, read the report Retailers:
Sustainability is Not a Challenge, It’s an Opportunity.
Learn more at Environmental Impact | Descartes
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, performance and security of
logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, schedule, track and
measure delivery resources; plan, allocate and execute shipments;
rate, audit and pay transportation invoices; access global trade
data; file customs and security documents for imports and exports;
and complete numerous other logistics processes by participating in
the world's largest, collaborative multimodal logistics community.
Our headquarters are in Waterloo, Ontario, Canada and we have
offices and partners around the world. Learn more
at www.descartes.com, and connect with us
on LinkedIn and Twitter.
Global Media Contact Cara StrohackTel: +1(800)
419-8495 ext. 202025cstrohack@descartes.com
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Statements
This release contains forward-looking information within the
meaning of applicable securities laws ("forward-looking
statements") that relate to Descartes' solution offering and
potential benefits derived therefrom; and other matters. Such
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Commission and other securities commissions across Canada including
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analysis. If any such risks actually occur, they could materially
adversely affect our business, financial condition or results of
operations. In that case, the trading price of our common shares
could decline, perhaps materially. Readers are cautioned not to
place undue reliance upon any such forward-looking statements,
which speak only as of the date made. Forward-looking statements
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