Free Webinar Presented by InVision Software: Social Networking and the Contact Centre
June 23 2010 - 8:29AM
Business Wire
InVision Software, a leading international provider of
contact centre workforce management solutions,
invites contact centre managers, operations executives as well as
workforce and forecasting managers to attend the free webcast
‘Social Networking and the Contact Centre’. The webcast will
feature panelists from InVision Software, Call Centre Helper and
Brainfood Training which will focus on how companies can build
Social Networking into their contact centre strategy.
The topics which will be addressed within the one-hour
presentation include an overview of social media and social
networking, a review of the emerging channels and when they are
expected to become essential to leading verticals such as financial
services, telecommunication, retail and government. Moreover, the
webinar will deal with the impact of social networking on contact
centre operations and technology, best practices for forecasting
& scheduling in a multi-channel contact centre. The panelists
will also show how to do multi-activity scheduling in a
multi-channel environment and identify ways to involve agents and
improve their work/life balance in the era of social
networking.
- Free webcast “Social
Networking and the Contact Centre”, presented by InVision Software
on Thursday, June 24th, 1.00pm
- Panelists:
– Jonty Pearce, Editor, Call Centre
Helper
– Martin Hill-Wilson, Director,
Brainfood Training
– Chris Dealy, Sales Director, Northern
Europe at InVision Software
- To access the webcast, please
register at
http://www.invisionwfm.com/uk/ueber_invision/events/free_online_webinar
About InVision Software InVision Software is a
world-leading supplier of enterprise-wide workforce management
solutions which enable companies to optimise their staff planning
and scheduling processes. InVision empowers customers to reduce
personnel costs, increase productivity, improve employee
satisfaction and to boost revenue by leveraging better customer
service.Further information:
http://www.invisionwfm.com
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