NEW YORK, Sept. 8, 2021 /PRNewswire/ -- Yext, Inc. (NYSE:
YEXT), the AI Search Company, today announced the availability of
"Find-a-Doc," an AI-powered search solution for healthcare
organizations to improve the pre-appointment patient experience.
Built on Answers, Yext's revolutionary search platform, Find-a-Doc
enables patients to quickly and easily identify the right provider
for their needs on a healthcare organization's website.
When a patient searches for a specific doctor specialty,
insurance type, and other criteria, Find-a-Doc will rely on
advanced natural language processing (NLP) to actually understand
the patient's query and return the doctors that match their
criteria — complete with headshots, contact information, and
helpful prompts like "make an appointment" and "get directions."
Unlike traditional doctor finder tools, Yext's solution does not
limit a patient to the criteria they can input — rather, it allows
for freedom and flexibility so patients can search for exactly what
they need in natural language.
Several healthcare organizations are already taking advantage of
Yext's Find-a-Doc solution, including IHA, a Michigan-based multi-specialty medical group
that experienced a 400% increase in online appointment conversions
just a few months after launching with Yext.
IHA made the switch to Yext's natural language search from
search that "was comprised of blue links only with no opportunities
for conversion, often sending visitors down a rabbit hole to find
what they were looking for," said Meghan
Brescia, Brand Strategy Manager at IHA. "Yext has given us
much more intel to our queries than we had in the past. We
identified query trends and prioritized creating some topical FAQs
with conversion opportunities."
"Today, more patients than ever are evaluating options for
healthcare online, but far too often, healthcare organizations make
it unnecessarily difficult for them to identify the right doctor
for their needs," said Carrie Liken, Head of Industry for
Healthcare at Yext. "Yext's Find-a-Doc offers an intelligent
solution, helping organizations unify all of the information about
their providers in one search experience. Our goal is to make
browsing and selecting providers a seamless experience for patients
who are ready to convert."
Find out more about Yext's Find-a-Doc solution here.
About Yext
Yext (NYSE: YEXT) is the AI Search Company and is on a mission
to transform the enterprise with AI search.
With the explosion of information and data online, search has
never been more important. However, while the world of consumer
search has innovated over time, enterprise search has not. In fact,
the majority of enterprise search is powered by outdated keyword
search technology that only scans for keywords and delivers a list
of hyperlinks rather than actually answering questions.
Yext, the AI Search Company, offers a modern, AI-powered Answers
Platform that understands natural language so that when people ask
questions about a business online they get direct answers – not
links.
Brands like Verizon, Vanguard, Subway and Marriott — as well as
organizations like the U.S. State Department and World Health
Organization — trust Yext to radically improve their business with
answers-led AI search.
CONTACT: Amanda
Kontor, pr@yext.com
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SOURCE Yext, Inc.