XPENG Expands Service Network in Europe
January 16 2023 - 6:53AM
Business Wire
Four XPENG Delivery and Service Centers To
Open in Denmark, the Netherlands, Norway, and Sweden
XPENG (NYSE: XPEV and HKEX: 9868), a leading
smart electric vehicle company, announced today that four XPENG
Delivery and Service Centers will open in key European markets over
the coming months.
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the full release here:
https://www.businesswire.com/news/home/20230116005280/en/
XPENG Delivery and Service Center in
Lørenskog, Norway
The locations will open in the first half of 2023 to aid the
delivery of XPENG’s latest electric vehicles in Norway, the
Netherlands, Sweden, and Denmark. Each center has been designed to
facilitate the best customer experience possible, with a focus on
pre-delivery inspections, aftersales, and repairs.
As part of the company's dedication to excellence, XPENG will
also offer its customers a comprehensive service agreement
(including an eight-year warranty for the vehicle's battery), tire
storage, and easy access to information about their vehicle—such as
servicing requirements and history as well as the car's status—via
the XPENG app.
"We're establishing our first tier of XPENG Delivery and Service
Centers in Europe to help realize our goal of creating a seamless
yet unique XPENG customer journey, with customer experience at the
heart of our offering," said Brian Gu, Vice Chairman and President
of XPENG.
The timeline for the opening of the XPENG Delivery and Service
Centers is as follows:
- Norway: XPENG's Delivery and Service Center in Lørenskog will
open in February 2023.
- The Netherlands: XPENG’s first Delivery and Service Center in
the Netherlands, located in Badhoevedorp, will be completed in
February and is expected to open for business in Q2, 2023. This
center will also serve as a training facility for external
technicians and XPENG staff. It also operates a spare parts hub in
Schiphol in cooperation with one of XPENG's partners, helping
reduce the waiting time for European customers needing repairs and
replacements.
- Sweden: The Delivery and Service Center for Sweden, located in
Stäket, Järfälla, will be completed by April and is expected to
open during Q2, 2023.
- Denmark: The first Delivery and Service Center for Denmark,
located in Hillerød, is planned to open in May 2023.
XPENG vehicles facing potential issues will be diagnosed
remotely and solved—if possible—via OTA (over-the-air) updates,
helping to reduce overall service waiting lists.
XPENG will also begin to open a number of authorized service
locations with the support of dedicated partners from each country,
providing customers with the same high standards of service and
care they can expect from XPENG's Delivery and Service Centers.
Additional locations will open across Europe by the end of 2023 to
offer greater coverage in these markets. XPENG has also reached an
agreement with Denmark's mobile car service platform OmniCar to
provide remote servicing for customers in Denmark.
In 2022, XPENG announced the opening of Brand Experience Stores
in Norway, the Netherlands, Sweden, and Denmark, resulting in
approximately 500,000 visitors and over 4,500 test drives conducted
over the year.
About XPENG Inc.
XPENG Inc. (“XPENG”) is a leading Chinese Smart EV company that
designs, develops, manufactures, and markets smart EVs that appeal
to the large and growing base of technology-savvy middle-class
consumers. Its mission is to drive Smart EV transformation with
technology and data, shaping the mobility experience of the future.
In order to optimize its customers’ mobility experience, XPENG
develops in-house its full-stack advanced driver-assistance system
technology and in-car intelligent operating system, as well as core
vehicle systems including powertrain and the electrical/electronic
architecture. XPENG is headquartered in Guangzhou, China, with main
offices in Beijing, Shanghai, Silicon Valley, San Diego and
Amsterdam. The Company’s Smart EVs are mainly manufactured at its
plant in Zhaoqing, Guangdong province. For more information, please
visit https://heyXPENG.com.
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