TDCX stands out as Star Performer and Major Contender in Everest Group’s Customer Experience Management Services PEAK Matrix® Assessment in APAC in 2023
September 04 2023 - 8:00PM
Business Wire
TDCX (NYSE: TDCX), an award-winning digital customer experience
(CX) solutions provider for technology and blue-chip companies, has
been recognized as a Star Performer and a Major Contender in Asia
Pacific (APAC) in Everest Group’s Customer Experience Management
(CXM) Services PEAK Matrix® Assessment 2023.
Star Performers are awarded to firms that have demonstrated the
most significant advancement over time on the PEAK Matrix®. Some of
the evaluation factors include innovativeness, increase in the
scope of services offered, expansion of delivery footprint,
investment into technology and/or domain-specific areas,
improvement in value delivered, and expansion of scope in existing
CXM contracts.
Mr. Laurent Junique, CEO and Founder, TDCX said, “In today’s
challenging and competitive business landscape, every interaction
is an opportunity for a brand to wow their customers and to build
loyalty. Key to providing such experiences is a customer-centric
mindset that is built on empathy. This is the cornerstone of our
approach at TDCX.
“From integrating the latest technology to harnessing the power
of human skills, we are firmly rooted in our mission to help
clients deliver exceptional CX to support their growth ambitions.
Our achievement as a Star Performer and a Major Contender in a key
industry benchmark recognizes our CX expertise, strong operational
capabilities, innovative business model and ability to deliver
value to our clients. We are honored by the recognition and are
thankful to our clients for their continued support. We look
forward to achieving more for our clients in the ever-changing CX
landscape”.
TDCX provides a range of CX solutions to clients from a wide
range of industries, including e-commerce, fintech, gaming, and
travel and hospitality. It helps companies deliver customer
satisfaction across the entire lifecycle, from acquisition,
service, growth, retention and loyalty.
TDCX’s extensive Asian footprint and deep local market knowledge
have seen it help many global brands navigate the region’s diverse
cultural, legal and regulatory practices and successfully set up
customer experience operations.
This year, the company has also launched two strategic
initiatives – TDCX’s digital CX Center of Excellence and TDCX AI –
that will boost its ability to design innovative CX solutions and
to leverage artificial intelligence respectively. Through these
initiatives, TDCX will be better able to develop hyper-personalized
customer engagement strategies and to unlock opportunities for
clients through its predictive analytics capabilities.
Note to editor:
Everest Group’s CXM Services PEAK Matrix® is an annual analysis
of the global CX landscape with evaluations of leading CX
organizations. The PEAK Matrix® provides an objective, data-driven
assessment of service providers based on the overall capability and
market impact across different global services markets. CX service
providers in APAC, including TDCX, are assessed based on their
market success, vision and strategy, service focus and
capabilities, digital and technological solutions, domain
investments, and buyer satisfaction.
About TDCX
Singapore-headquartered TDCX provides transformative digital CX
solutions, enabling world-leading and disruptive brands to acquire
new customers, to build customer loyalty and to protect their
online communities.
TDCX helps clients achieve their customer experience aspirations
by harnessing technology, human intelligence and its global
footprint. It serves clients in fintech, gaming, technology, travel
and hospitality, digital advertising and social media, streaming
and e-commerce. TDCX’s expertise and strong footprint in Asia has
made it a trusted partner for clients, particularly high-growth,
new economy companies, looking to tap the region’s growth
potential.
TDCX’s commitment to delivering positive outcomes for our
clients extends to its role as a responsible corporate citizen. Its
Corporate Social Responsibility program focuses on positively
transforming the lives of its people, its communities and the
environment.
TDCX employs more than 18,700 employees across 30 campuses
globally, specifically in Brazil, Colombia, Hong Kong, India,
Japan, Malaysia, Mainland China, Philippines, Romania, Singapore,
South Korea, Spain, Thailand, Türkiye, and Vietnam. For more
information, please visit www.tdcx.com.
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