LOS ANGELES, March 13, 2020 /PRNewswire/ -- Southern
California Gas Co. (SoCalGas) today announced a suspension of
service disconnections to any customers who are having a hard time
paying their bill. This policy will remain in effect until
further notice. Customers are encouraged to call
1-877-238-0092 to speak with a representative about their
bill. SoCalGas customer service is available 24-hours a day,
7 days a week.
"We understand that our customers may be worried about paying
their upcoming natural gas bill at this time," said Paul Goldstein, vice president of customer
services at SoCalGas. "We want to help ease their concerns
and continue to provide the reliable natural gas service they
depend on to heat their homes and hot water and cook their
food."
The health, safety and wellness of our employees and the
customers we serve is foundational to our company. SoCalGas
continues to closely monitor the COVID-19 situation with local,
state and federal health agencies, as well as monitoring and
implementing guidance from the Centers for Disease Control and
Prevention.
In addition to the temporary suspension of service
disconnections, SoCalGas is taking precautionary measures
including:
- Asking customers a series a of health-based questions before
entering the home
- Instructing employees to keep a safe distance from anyone
self-quarantined or sick
- Reminding employees to stay home if they are sick and
encouraging work from home and other social distancing
practices.
- Implementing company travel, visitor, meeting and event
restrictions
- Enhanced cleaning of SoCalGas facilities and personal hygiene
practices
- Providing SoCalGas branch offices with hand sanitizer for
customer use
- For customers who do not feel comfortable visiting SoCalGas
Branch Payment Offices, we offer other payment options
Additional information about SoCalGas' response to COVID-19 is
available here.
About SoCalGas
Headquartered in Los Angeles, SoCalGas® is
the largest gas distribution utility in the
United States. SoCalGas delivers
affordable, reliable, clean and increasingly renewable gas service
to 21.8 million customers across 24,000 square miles of
Central and Southern California, where more than 90 percent of
residents use natural gas for heating, hot water, cooking, drying
clothes or other uses. Gas delivered through the company's
pipelines also plays a key role in providing electricity to
Californians— about 45 percent of electric power
generated in the state comes from gas-fired power plants.
SoCalGas' vision is to be the cleanest gas utility in
North America, delivering
affordable and increasingly renewable energy to its customers. In
support of that vision, SoCalGas is committed to replacing 20
percent of its traditional natural gas supply with renewable
natural gas (RNG) by 2030. Renewable natural gas is made from
waste created by dairy farms, landfills and wastewater treatment
plants. SoCalGas is also committed to investing in its gas delivery
infrastructure while keeping bills affordable for our customers.
From 2014 through 2018, the company invested nearly $6.5
billion to upgrade and modernize its pipeline system to
enhance safety and reliability. SoCalGas is a subsidiary
of Sempra Energy (NYSE: SRE), an energy services holding
company based in San Diego. For more information
visit socalgas.com/newsroom or connect with SoCalGas
on Twitter (@SoCalGas), Instagram (@SoCalGas)
and Facebook.
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SOURCE Southern California Gas Company