RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps
February 02 2021 - 7:00AM
Business Wire
RingCentral cloud-based communications platform
now has over 50,000 developers and 5,000 custom integrations
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, is today announcing a range of new
innovations designed to help developers bring improved
communications capabilities to their business apps. These
include:
- RingCentral Embeddable™ for RingCentral Video™:
RingCentral Video is now available via RingCentral Embeddable
enabling developers to quickly integrate video meeting capabilities
such as scheduling, joining, and hosting directly from their custom
enterprise workflows.
- Call Supervision, Monitoring, and Streaming API: This
new Application Programming Interface (API) enables developers to
add real-time transcription of a call or use Natural Language
Processing (NLP) and Artificial Intelligence (AI) to assist
supervisors and agents to assess performance and resolve issues
quickly, respectively.
“Our vision is to bring the benefits of cloud-based
communications to people anywhere on any device,” said Sangeeta
Walsh, Head of Platform marketing. “Central to that is giving
developers a reliable and trusted open communications platform that
they can easily connect with their apps and services. These latest
innovations on our Open Platform will give organizations the tools
and solutions they need to transform business communications across
their companies and for their customers.”
RingCentral Embeddable for RingCentral Video
RingCentral Embeddable enables developers to embed RingCentral
Video in addition to voice and team messaging, into business
applications in minutes. Key benefits of RingCentral Embeddable
include:
- The ability to start, join, or schedule a RingCentral Video
meeting within RingCentral Embeddable
- The ability to integrate communications and collaboration
capabilities into enterprise application workflows within
minutes
- A seamless experience that eliminates the need for employees to
toggle between various business and communications applications to
get their work done
Chexout, a contact tracing company, being used by the State of
West Virginia and other locations in the U.S., has been using
RingCentral Embeddable.
Joe Paulini, CEO, Chexout, said, “The current RingCentral
Embeddable product has been working quite well and we’re looking
forward to continuing to partner with RingCentral and expand our
offering to include RingCentral Video.”
Call Supervision, Monitoring, and Streaming API
With real-time transcription, the call supervision, monitoring,
and streaming API can be leveraged by developers to build an
integration that enhances customer service and the enterprise sales
function. Through the integration, users can listen in on a call,
with access to separate channels including the active speaker and
listener for each party on the call, thereby assisting customer
facing agents in resolving issues quickly and monitoring
performance, which ultimately enhances the overall customer
experience.
Dedicated voice specialist, Red Box, enables customers to
analyze data from recorded voice conversations in order to maximize
its business value. Now with RingCentral’s real-time call streaming
API, joint customers of Red Box and RingCentral can access and
analyze real-time transcription of conversations to enhance
customer service and employee productivity.
“As the number of mobile and dispersed workforces continue to
rise, it is more important than ever to provide them with the tools
they need to be productive, effective, and efficient,” said Pete
Ellis, chief product officer, at Red Box. “With the introduction of
this latest API from RingCentral, we’re able to seamlessly
integrate AI and voice analytics to capture conversations -- all in
real-time. Customers then have the ability to leverage the data to
drive compliance and strategic business outcomes from a
conversation. The API is easy to use due to its comprehensive
developer documentation and we’ve received a great deal of support
from the RingCentral team.”
RingCentral App Gallery
Lastly, RingCentral also made enhancements to its RingCentral
App Gallery, providing users with app collections and easy access
to industry-leading integrations that work with a variety of
RingCentral products and themes such as ‘Glip® by RingCentral’ and
‘Work from Anywhere.’
In addition to the above innovations, RingCentral continues to
receive accolades for its developer resources, recently winning an
award for Best Developer Dashboard in the 2020 DevPortal Awards.
The DevPortal Awards brings together the API community to
recognize, celebrate and learn from the world’s greatest developer
portals and their API documentation.
For more information on building with the RingCentral API, visit
https://developers.ringcentral.com.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office® , a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system, Glip ® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™, and RingCentral cloud Contact Center
solutions. RingCentral’s open platform integrates with leading
third party business applications and enables customers to easily
customize business workflows. RingCentral is headquartered in
Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral Office, Glip, Smart Video
Meetings, and the RingCentral logo are trademarks of RingCentral,
Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210202005390/en/
Lela Gradman lela.gradman@ringcentral.com +1-650-525-6264
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Apr 2024 to May 2024
Ringcentral (NYSE:RNG)
Historical Stock Chart
From May 2023 to May 2024