Zoomcar Standardizes on New Relic
July 24 2023 - 6:00PM
Business Wire
The leading marketplace for car sharing in
India and emerging markets is consolidating all observability needs
to New Relic to deliver superior experiences to over 5 million
people
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that Zoomcar, the leading marketplace
for car sharing in emerging markets, has standardized on its
platform to help deliver superior customer experiences, drive
business growth, and create a unified experience for its engineers.
With 90% of India’s car sharing market and a strong focus on mobile
experience, Zoomcar selected New Relic for its significant cost
savings over all other vendors. It expanded its adoption of New
Relic application performance monitoring (APM), and added
capabilities including infrastructure monitoring, distributed
tracing, and browser monitoring to achieve affordable end-to-end
observability.
Zoomcar revolutionized mobility for over 5 million people across
45 cities worldwide. Its cutting-edge platform allows users to
book, unlock, and return cars without the need to meet owners
face-to-face. One of the key factors that drove Zoomcar to choose
New Relic was its ability to scale alongside Zoomcar's rapidly
growing business.
Before New Relic, Zoomcar took a significant amount of time to
detect problems and pinpoint exactly where they were coming from,
due to having multiple open-source tools in their observability
stack. They had limited visibility or end-to-end monitoring, and
their siloed system caused engineers to spend much of their time
finding the root cause of application issues.
“As a market leader in India’s car sharing industry, Zoomcar
needs best-of-breed observability across its network,
infrastructure, and applications to drive system resilience, which
is why New Relic is such a valued partner,” said Zoomcar
Associate Director DevSecOps, Mohit Kumar.
“The New Relic all-in-one observability platform has been a core
pillar of our growth and in delivering excellence to our customers.
We are thrilled to continue to grow our partnership with New Relic,
and see the continued impact of its data-driven approach,” said
Zoomcar VP of Engineering, Vishal Ramrakhyani.
The New Relic all-in-one approach helps the Zoomcar team gain
insight into the performance of its applications in real-time. The
addition of synthetics monitoring enables its applications to work
and track better, and infrastructure monitoring creates stronger
communication between all services, allowing the engineering team
to identify trends and patterns that could impact system
reliability. Zoomcar is also able to handle increased transaction
volumes and expanding operational demands without compromising on
performance or customer experience.
Implementations and benefits include:
- 50% reduction in backend service resource usage: No
longer experiences high memory usage or an unresponsive system by
optimizing their resources and reducing cloud costs.
- 60% reduction in database CPU usage: Significant drop in
CPU usage (from 80% to 20%) since consolidating its observability
needs to New Relic.
- 30% reduction in MTTD and MTTR: The engineering team
improved their overall detection, acknowledgment, and resolution
time.
- 4% increase in checkout volume: APM and customer
dashboards allow the engineering team to seamlessly handle surges
in end-user traffic, leading to a 4% increase in checkout
volume.
- Increased productivity: By integrating New Relic alerts
and AIOps within PagerDuty and Slack, the engineering team
established SLOs and SLAs, empowering them to troubleshoot issues
quickly.
- Customized innovation: New Relic dashboards have driven
tracking of daily engineering metrics like uptime and error rates
across all microservices, as well as daily product metrics like
searches and bookings on the platform. Car performance and the
Zoomcar guest chat function are also monitored by New Relic, which
creates seamless communication between the owner and renter.
“Zoomcar is an industry innovator, bringing best of breed car
sharing services to Indian consumers,” New Relic Senior Vice
President and General Manager, Asia Pacific & Japan Kris
Day. “Keeping and staying ahead of the competition requires an
all-in-one observability solution, and we are thrilled that the
business has chosen to consolidate with New Relic to drive its
future success.”
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
About Zoomcar
Zoomcar is the leading marketplace for car sharing in emerging
markets, with over 20,000 cars on its technology-driven platform
across India, Indonesia, and Egypt. Zoomcar empowers host
entrepreneurs to safely and easily share their cars to earn
additional passive income. Guests in the Zoomcar community enjoy a
diverse, affordable selection of cars to unlock memorable driving
experiences with friends and family. Founded in 2013 and
headquartered in Bengaluru, India, Zoomcar employs over 250 people
and operates in over 45 cities across India, Indonesia, and Egypt.
Uri Levine, the co-founder of mobility unicorns Waze and Moovit,
currently serves as Zoomcar’s Chairman of the Board.
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version on businesswire.com: https://www.businesswire.com/news/home/20230724999009/en/
Media Contact Kerry Baker New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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