Medallia Announces Medallia Sales & Service Experience App on Salesforce AppExchange, the World's Leading Enterprise Cloud Ma...
January 23 2020 - 8:00AM
Business Wire
Customers now benefit from real-time customer
insights and can take action during critical moments in the sales
cycle
Medallia, a leader in experience management, today announced the
launch of Medallia Sales and Service Experience App, available on
Salesforce AppExchange. By integrating Medallia with Salesforce,
sales organizations can measure the effectiveness of sales programs
while contact center professionals can quickly resolve customer
service issues to drive higher customer satisfaction, retention and
revenue.
Medallia Sales and Service Experience App
The Medallia Sales and Service Experience App captures customer
sentiment and perspective at key moments of truth during sales and
service cycles and combines it with Salesforce data, providing
users with actionable insights right in the Salesforce
dashboard.
In addition, with the Medallia Sales and Service Experience App,
invitations can be triggered based on Salesforce events to capture
customer feedback. This powerful workflow enables the right user to
deliver the best experience for each customer in live-time.
Medallia’s award-winning SaaS platform is a market leader in
experience management. It captures experience signals, applies
proprietary AI and machine learning to uncover what matters most
and provides the insights and tools to take action.
Built on the Salesforce Platform, Medallia Sales and Service
Experience app is currently available here on the AppExchange.
Comments on the News
"You get one chance to make a first impression. If you don't
listen to your customer or prospect from day one and at each moment
that matters, you are leaving money on the table. Medallia’s proven
customer experience capability is now available to measure the
effectiveness of sales and service people, calls and messaging at
critical moments," said Leslie Stretch, chief executive officer of
Medallia. "The insight needs of the sales and service leader have
been ignored as more focus has been spent on product and service
feedback. Medallia's unique approach is designed to improve sales
performance by putting patented solution capabilities into the
hands of sales and sales management teams in B2B and B2C
operations.”
“Medallia Sales and Service Experience is a welcome addition to
AppExchange, as they power digital transformation for customers
with actionable real-time insights on critical parts of the sales
cycle," said Woodson Martin, GM of Salesforce AppExchange.
"AppExchange is constantly evolving to enable our partners to build
cutting-edge solutions to drive customer success."
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud
marketplace, empowers companies to sell, service, market and engage
in entirely new ways. With more than 5,000 solutions, 7 million
customer installs and 90,000 peer reviews, it is the most
comprehensive source of cloud, mobile, social, IoT, analytics and
artificial intelligence technologies for businesses.
Additional Resources
- Like Salesforce on Facebook:
http://www.facebook.com/salesforce
- Follow Salesforce on Twitter:
https://twitter.com/salesforce
- Follow Medallia on LinkedIn:
https://www.linkedin.com/company/medallia-inc
- Follow Medallia on Twitter: https://twitter.com/Medallia
Salesforce, AppExchange and others are among the trademarks of
salesforce.com, inc.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com© 2019 Medallia, Inc. All rights
reserved. Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia. All
other trademarks are the property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20200123005254/en/
Valerie Beaudett Medallia +1 (650) 400-7833
vbeaudett@medallia.com
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