GTW Gateway

Gateway is the only PC maker fully meeting high expectations of its surveyed customer base IRVINE, Calif., June 1 /PRNewswire-FirstCall/ -- Gateway, Inc. today announced that it's won the leading position in Technology Business Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Corporate Desktops in the first quarter of 2007. For the third consecutive reporting period, Gateway holds the number one rank for corporate desktops. TBR identified three competitive strengths for Gateway in the marketplace -- ease of doing business, phone support and parts availability. According to TBR, Gateway is the only PC maker with no urgent challenges in customer satisfaction. In addition, the report shows that Gateway has consistently earned high marks in hardware quality, desktop value and overall satisfaction. Recent gains are reflected in Gateway's rising customer loyalty positions and a substantial increase in hardware quality. Gateway is scoring top rankings for customer satisfaction for its notebooks in addition to desktops. The company earned the leading designation in TBR's customer satisfaction study for corporate notebooks for the fourth quarter of 2006 and the first quarter of this year. "Gateway has managed to exceed the highest customer expectations in the industry for ease of doing business and has clearly differentiated itself in phone support quality," said Julie Perron, Technology Business Research manager of primary research. "It's the perception of customer service that has propelled Gateway to the leading rank and has made it the most improved vendor for the past year." About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE:GTW) has been a technology pioneer, offering award-winning PCs, servers and related products to consumers, businesses, government agencies and schools. Gateway is the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct and indirect sales force. See http://www.gateway.com/ for more information. DATASOURCE: Gateway, Inc. CONTACT: Media, Erin Davern of Gateway, Inc., +1-949-471-7785, Web site: http://www.gateway.com/

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