CEMEX Go Reaches 20K Customers in 18 Countries within First Year
November 06 2018 - 6:15AM
Business Wire
CEMEX, S.A.B. de C.V. (“CEMEX”) (NYSE: CX) announced today that
its digital platform CEMEX Go is celebrating its first anniversary,
transforming the experience of more than 20,000 customers in 18
countries, and leading the digital transformation in the global
building materials industry.
The 20,000 customers represent approximately 60 percent of
CEMEX’s total recurring customers worldwide. Currently, those
customers are placing around a third of their orders—or about 20
percent of CEMEX’s global sales—through the platform.
The digital platform not only enables CEMEX to serve customers
better, but it also translates into important efficiencies. In
addition, it’s expected that CEMEX Go will generate data-rich
analytics to better anticipate customers’ needs and focus on the
most valuable solutions to them.
“CEMEX Go continues to set the standard for delivering a
superior customer experience in the building materials industry. We
are very proud to have reached the milestone of more than 20,000
satisfied customers using CEMEX Go one year after its launch,” said
Fernando A. González, Chief Executive Officer of CEMEX. “Due to the
success of CEMEX Go during its first year, we can create more value
to our company by offering the innovative digital commerce platform
to other industry participants around the world.”
NEORIS is commercializing the platform to heavy building
material companies across the globe in partnership with IBM. This
builds upon NEORIS and IBM’s extensive experience helping CEMEX
transform its digital talent, processes, and technology, scaling
the platform across a diverse range of countries and products. By
collaborating in the venture, NEORIS and IBM will leverage
world-class open source capabilities in the cloud to accelerate the
global commercialization, implementation, and ongoing evolution of
the platform.
CEMEX Go offers a fully digital suite of services that enables
customers to get more done in less time by simplifying and
streamlining their transactions and interactions with CEMEX,
reducing customers’ administrative burden, and giving them more
time to focus on more strategic business matters. Through this
integrated platform, customers can interact with CEMEX anytime and
anywhere using multiple devices.
CEMEX Go covers the full customer journey. With CEMEX Go,
customers can place orders, review their history of transactions,
track their shipments real-time via GPS, receive instant
notifications of their order status, evaluate and adjust their
orders, request invoicing and make payments. Customers enjoy full
post-service visibility and transparency of all the information
they need to better manage their business, doing in minutes what
historically has taken them hours.
CEMEX Go is a CEMEX R&D, Innovation and Business Development
project being part of the global R&D collaboration network,
headed by CEMEX Research Centers, based in Switzerland.
CEMEX is a global building materials company that provides
high-quality products and reliable services to customers and
communities in more than 50 countries. CEMEX has a rich history of
improving the well-being of those it serves through innovative
building solutions, efficiency advancements, and efforts to promote
a sustainable future. For more information, please visit:
www.cemex.com
NEORIS is a global innovation services company that co-creates
disruptive solutions for digitally aspiring companies to boost
their interactions with their customers, employees and
stakeholders. Headquartered in Miami, FL., NEORIS has a network of
global delivery centers, design studios and operations in the U.S.,
Europe, Latin America, and Asia. For more information visit:
www.neoris.com
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This press release contains forward-looking statements and
information that are necessarily subject to risks, uncertainties,
and assumptions. CEMEX assumes no obligation to update or correct
the information contained in this press release.
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version on businesswire.com: https://www.businesswire.com/news/home/20181106005323/en/
CEMEX, S.A.B. de C.V.Media Relations:Jorge Perez, +52(81)
8888-4334mr@cemex.comorInvestor Relations:Eduardo Rendon, +52(81)
8888-4256ir@cemex.comorAnalyst Relations:Lucy Rodriguez, +1
212-317-6007ir@cemex.com
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