Dreyfus Awarded NQR 5-Star Rating
December 17 2009 - 8:15AM
PR Newswire (US)
Retail and Institutional Service Areas Achieve Excellence in
Service Performance NEW YORK, Dec. 17 /PRNewswire-FirstCall/ -- The
Dreyfus Corporation, part of BNY Mellon Asset Management, today
announced that both its Retail and Institutional Shareholder
Service areas have been awarded the NQR 5-Star rating for call
center performance "As one of the pioneers of mutual funds, more
than five decades later, Dreyfus' commitment to customer quality
continues," said Dreyfus Chairman and CEO Jon Baum. "NQR's rating
is designed not only to recognize outstanding performance among
mutual fund companies, but its 5-Star rating is bestowed only to
those who have been able to sustain this high level of quality over
the long term - a full four-quarter period. It is quite an honor
for Dreyfus to have achieved this award," Baum continued. "Dreyfus
is delighted that our customers are reaping the benefits of this
recognized outstanding service." NQR measures and compares call
center service performance against benchmarking data drawn from
over 30 mutual fund companies. NQR's 5-Star rating is designed to
recognize top quality performance. The 5-Star rating is based on
the statistical range of top-quartile performance of NQR
participants in the prior calendar year. An NQR client is
considered to be a 5-Star performer for call center service quality
when it attains the 5-Star level for a given four-quarter period.
The 5-Star rating is not only a reflection of outstanding
performance, but is also recognition of service organizations that
have been able to sustain that level of quality over the long term.
Dreyfus Retail earned this recognition in the third quarter of
2009; the Institutional area's 5-Star performance has been
maintained since the first quarter of 2009. Notes to Editors: The
Dreyfus Corporation, established in 1951 and headquartered in New
York City, is one of the nation's leading asset management and
distribution companies, currently managing more than $400 billion
in mutual funds and separately managed accounts. Notes to Editors:
BNY Mellon Asset Management is the umbrella organization for BNY
Mellon's affiliated investment management firms and global
distribution companies. BNY Mellon is the corporate brand of The
Bank of New York Mellon Corporation. BNY Mellon is a global
financial services company focused on helping clients manage and
service their financial assets, operating in 34 countries and
serving more than 100 markets. The company is a leading provider of
financial services for institutions, corporations and
high-net-worth individuals, providing superior asset management and
wealth management, asset servicing, issuer services, clearing
services and treasury services through a worldwide client-focused
team. It has $20.7 trillion in assets under custody and
administration, $926 billion in assets under management, services
$11.8 trillion in outstanding debt, and processes global payments
averaging $1.8 trillion per day. Additional information is
available at bnymellon.com. National Quality Review ("NQR"),
founded in 1991, is an independent consulting firm that provides
financial service companies with statistically reliable service
quality evaluations and competitive analyses. NQR works with many
of the industry's leading companies in the United States. Their
analysts have an average of 15 years' financial services
experience. Among other services, NQR provides objective
evaluations of service quality, and validates that transactions
processed and information provided by service organizations comply
with regulatory requirements, operational processing standards, and
client expectations based on the leading practices in the financial
services industry. DATASOURCE: The Dreyfus Corporation; BNY Mellon
CONTACT: Patrice M. Kozlowski, +1-212-922-6030, Web Site:
http://www.bnymellon.com/
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