A Continuous Journey of Digital Transformation, Alibaba Cloud and Its Global Customers at Apsara 2020
September 17 2020 - 11:00PM
Business Wire
As the digital technology and intelligence backbone of Alibaba
Group, Alibaba Cloud is experiencing continuous growth alongside
its customers across different parts of the world. Over the years,
it has made relentless efforts to serve clients from every
industry, helping them accelerate their business development and
navigate the challenges of these volatile times.
Cloud computing and AI technology have been shown to be the
cornerstone for businesses seeking to be fully equipped in the
digital era, especially following the global outbreak of COVID-19.
At the 12th Apsara Conference: Leap into the Future of Digital
Intelligence, customers from various sectors, including aviation,
leisure and hospitality, education, and e-commerce and retail,
share their growth and success stories achieved together with
Alibaba Cloud.
“It is our utmost pleasure to see our customers experience a
seamless transition into more digitalised operations,” said Selina
Yuan, President for International Business, Alibaba Cloud
Intelligence. “As a leading global cloud service provider, we take
pride in supporting organizations leverage the advantages of our
trusted cloud and AI technology, as they fully unlock the potential
of their businesses and develop sustainable growth with us. We will
continue to enhance our products and services as we leap into the
future of digital intelligence.”
Soar higher
In the face of the complex challenges imposed by the spread of
the COVID-19 pandemic and the resulting global travel restrictions,
Garuda Indonesia (Garuda), the flag carrier of Indonesia that has
been providing air transportation for the last 70 years, has chosen
Alibaba Cloud as its trusted cloud service provider, as it is
determined to implement digital transformation solutions that will
enhance its agility and competitiveness in the aviation industry
through improved, reliable and highly efficient IT operations.
Thanks to Alibaba Cloud’s robust database and network
technology, as well as its IT architecture design service and
advice on resource optimization, the airline has been able to
significantly improve the performance and service reliability of
its core applications, ranging from ticketing, onboarding, and crew
management to customer membership management. Since the migration
of its business-critical applications to Alibaba Cloud, Garuda has
seen great network latency reduction and improved cost efficiency.
The airline also takes a shorter time to release and deploy a new
application and has enhanced the efficiency of its overall
application operations.
Skip the queue
In Malaysia, Resorts World Genting’s upcoming outdoor theme park
Genting SkyWorlds will adopt the Advanced Virtual Queue (VQ)
Solution powered by Alibaba Cloud to enhance the customer
experience. The VQ Solution is a comprehensive system that
leverages Artificial Intelligence (AI) and integrates five
algorithm modules – Dynamic VQ Slot Prediction, Dynamic
Gamification Management, Itinerary Planning, Incentive
Recommendation and Crowd Analysis and Prediction. These modules
combine to enable more efficient crowd management and to reduce
waiting times dynamically.
The solution will allow visitors to plan their entire experience
from start to finish before they even reach the theme park.
Visitors will be able to download the Genting SkyWorlds’ VQ Mobile
App and purchase their tickets online at their convenience. Once
the tickets are booked, the VQ Mobile App will allow visitors to
plan their itinerary or provide them with an alternative optimised
recommended itinerary to offer them a customised experience based
on their preferences.
Learn without barriers
Rooted in Singapore, I Can Read (ICR) is an English literacy
education service provider for kindergarten and elementary school
students across 200 centers and schools in Asia and the Middle
East. The organization promotes a uniquely structured curriculum to
help children overcome difficulties in reading. One of the biggest
challenges faced by the company during the COVID-19 pandemic was
the closure of its learning centers in markets where face-to-face
classes were prohibited. When trying to move the classes online,
ICR encountered several technical barriers – for example, unstable
Internet connectivity, the lack of a sound cloud infrastructure,
and the need to manually migrate its student database to the
designated e-learning platform and re-create more than 7,000
timetables.
To cope with these difficulties, ICR turned to Alibaba Cloud for
support. By implementing relevant solutions, such as database
storage on cloud and SMS service, the company managed to engage
regional customers better with timelier updates on class changes
and subsequent arrangements. This has effectively helped the
company to stay focused on its business mission of delivering
education through both online and offline channels.
Integrate the marketplace, offline and online
WEMART is one of the largest Asian supermarket chains in the
Middle East. Its bricks and mortar storefronts have been seriously
affected by the COVID-19 pandemic, while its online business volume
has increased sharply, pressuring the company to better consolidate
its offline and online resources and accelerate its digital
transformation.
To power its next phase of growth, WEMART chose to tie up with
Alibaba Cloud, which offered a comprehensive online-to-offline
shopping solution that combines the strengths of an in-store
experience with digital marketing, supporting the operation flow by
managing payment gateways, transaction processing and customer
membership. In addition, the customer experience was enhanced by
other features that came with the solution. For example, the AliMe
chatbot, an AI-powered virtual assistant, can handle 60-70% of
consumer queries and after-sales service requests on a 24/7 basis,
narrowing the communication gap between the retailer and its buyers
and greatly improving both operational efficiency and consumer
responsiveness.
About Alibaba Cloud
Established in 2009, Alibaba Cloud (alibabacloud.com), the
digital technology and intelligence backbone of Alibaba Group, is
among the world’s top three IaaS providers, according to Gartner.
It is also the largest provider of public cloud services in China,
according to IDC. Alibaba Cloud provides a comprehensive suite of
cloud computing services to businesses worldwide, including
merchants doing business on Alibaba Group marketplaces, start-ups,
corporations and public services. Alibaba Cloud is the official
Cloud Services Partner of the International Olympic Committee.
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Alibaba Group Carmen Zhang +86 186 0125 0967
Carmen.zy@alibaba-inc.com
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