Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience in Response to Unprecedented Growth
June 25 2020 - 3:00AM
Business Wire
Vonage (Nasdaq: VG), a global leader in cloud communications
helping businesses accelerate their digital transformation, today
announced that healthy recipe box company, Mindful Chef, has chosen
the Vonage Contact Center to better serve its customer-base
following a 452 percent increase in customers.
With more than 123,000 customers, Mindful Chef delivers
pre-portioned ingredients and fresh meat, fish and produce
sustainably sourced from small award-winning British farms. Mindful
Chef enables customers to cook nutritious meals in under 30 minutes
with a weekly recipe booklet. The company reported a 452 percent
increase in customers since the end of March 2020 as the recipe box
market saw unprecedented demand amid the COVID-19 pandemic.
Following a market evaluation, the UK-based company selected the
Vonage Contact Center to help manage its increase in enquiries and
enhance engagement with customers, driving a better overall
experience.
“We’ve experienced incredible growth in recent months as
consumers have become increasingly dependent on food delivery
services and this has presented us with the unique challenge of how
to quickly scale amidst a national lockdown. Having such a small
team still working both Nationally and Internationally it's
important to be able to maintain the same personable and prompt
support to all of our customers and prospect customers,” said
Siobhan Taylor, Head of Customer Service at Mindful Chef. “I’m
delighted to be bringing Vonage’s contact centre solution to
Mindful Chef. Vonage has provided us with a flexible and scalable
cloud communications platform that my customer service agents can
use from home, which will enable the team to deliver great customer
experiences now and through our future growth.”
The award-winning Vonage Contact Center integrates all
communications channels without expensive, disruptive hardware
changes and plugs straight into a business’s CRM platform, enabling
Mindful Chef to better handle the increased volume of customer
requests and minimise wait times. All advisors log into the same
system wherever they are and Vonage’s real-time dashboards will
provide a wealth of real-time and historical data within Mindful
Chef’s reporting solution.
"Contact centres play a vital role in supporting customers as
they are often the first line of defence. And in uncertain times,
it's crucial for businesses to stay connected to customers without
disruption,” Rodolpho Cardenuto, President, Vonage Applications
Group, added. “Mindful Chef is experiencing an unprecedented surge
in demand, so it’s more important than ever for the company to
benefit from a flexible, scalable, contact centre. Our reliable
cloud-based solution keeps business communications running and
agents can easily operate remotely while delivering the best
possible customer experience."
To find out more about Vonage, visit www.vonage.com.
###
About Vonage
Vonage, (Nasdaq:VG) a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Services Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging and
Verification into existing products, workflows and systems.
Vonage's fully programmable unified communications and contact
centre applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or anywhere, providing enormous flexibility and ensuring
business continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200625005032/en/
Vonage PR Contact Nicola Brookes Tel: +44 (0)125 659 7454
Email: nicola.brookes@vonage.com Vonage Investor Contact
Hunter Blankenbaker Tel: +1 732-444-4926
hunter.blankenbaker@vonage.com
Viggle Inc. (NASDAQ:VGGL)
Historical Stock Chart
From Apr 2024 to May 2024
Viggle Inc. (NASDAQ:VGGL)
Historical Stock Chart
From May 2023 to May 2024