NICE Accelerates Dramatic Shift of Tens of Thousands of Agents to Work From Home for Both New & Existing Customers, at a Reco...
March 20 2020 - 10:09AM
Business Wire
CXone cloud platform seamlessly transitions
agents to work from home in hours simultaneously supporting
significant spikes in volume
NICE (Nasdaq: NICE) today announced that it has enabled
the successful transition of tens of thousands of contact center
agents to work from home within hours, for organizations of all
sizes and verticals. In the last few weeks CXone customers have
been rapidly transitioning to large scale work from home operations
in response to the recent COVID-19 outbreak, ensuring the safety of
employees while providing service continuity to customers. Those
enterprises were able to maintain fully operational customer
services including both self-service and digital channels while
moving quickly to transition their agents to work from home.
This past Monday, March 16th, NICE launched CXone@home, a cloud
native offering designed to enable contact centers that are not
using CXone to respond to COVID-19 and transition their workforce
to work-from-home in 48 hours or less. Many of these enterprises
are using legacy on premise products that cannot support either
work from home or volume spikes. CXone@home is offered to them with
no commitment, no contract and free for 45 days. The demand for
CXone@home has been unprecedented by organizations of all sizes
with legacy on-premises infrastructure.
“Organizations across the globe are racing to establish remote
work environments, while in parallel they face an almost immediate
expansion in call volume. Moving to the cloud is the only way to
achieve this,” said Barak Eilam, CEO NICE, “With 15 million agents
globally and ten of thousands of contact centers, 90% of them are
still dependent on legacy on-premises infrastructure. As a result
of the current situation, fast transition to the cloud is becoming
a necessity.” Mr. Eilam added, “We are happy to help so many
organizations around the globe with CXone and are committed to meet
the demand for CXone@home.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Barak Eilam, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200320005348/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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