AI-Enabled Platform Ask Poli Draws More Than 1.5 Million Visitors Using LogMeIn’s Bold360 Platform
November 06 2019 - 9:00AM
LogMeIn Inc. (Nasdaq:LOGM) today announced that Ask PoliTM, a
first-of-its-kind virtual advisor tool, created with the company’s
Bold360 platform, has drawn more than 1.5 million unique visitors.
Ask Poli was developed to help Fannie Mae — a leading source of
financing for mortgage lenders — and its 1,400 customers search and
navigate the more than 2,500-pages that make up its Selling and
Servicing guides.
“Technology is the backbone of today’s customer experience
whether it is through self-service solutions such as Ask Poli or
interactive help desks for human agents,” said Ryan Lester, Senior
Director, Customer Experience Technology at LogMeIn. “We worked
closely with Fannie Mae to align their AI implementation
specifically to achieve the best experience for their lenders. As
they continue on their digital transformation path, Bold360
AI-powered solutions will assist in driving greater agility and
innovation, positioning Fannie Mae as the leader in the financial
services market.”
Fannie Mae’s customers have turned to Ask Poli more than 1.5
million times since its implementation, in April 2018, to answer
their housing policy-related questions within their workflow. With
its research, innovation, and product teams, Fannie Mae, in
collaboration with Bold360, has implemented an Agile approach to
ensure a strong focus on its customers and continues to find new
ways to expand Ask Poli’s capabilities.
“Bringing innovative creative solutions to the market is of
paramount importance, as is providing a best-in-class customer
experience. We conduct extensive research and seek customer
feedback throughout the creation of our solutions to ensure they
meet our lenders’ needs, so they can better serve their customers,”
said Henry Cason, SVP & Head of Single-Family Digital Products
for Fannie Mae. “Fannie Mae’s Ask Poli resource is a perfect
example of how our teams were empowered to bring to life a small
idea that now provides real value for both our customers and our
company.”
“We launched Ask Poli so lenders can quickly and easily navigate
the contents in our Single-Family Selling and Servicing Guide,
which is updated on a monthly basis. Now, lenders can pose a
question and get an immediate, clear response,” said Christine
Kilmer, Ask Poli Product Manager for Fannie Mae. “Since the launch
of Ask Poli, we have experienced more than a million and a half
queries with over 90% self-service of these questions, providing a
better customer experience to our lenders.”
Leveraging data analytics encourages more effective use of the
information for better business insights and enables additional
agile innovation, which leads to improved customer interactions and
mobile extensions for increased ease of use. Ask Poli is an example
of Bold360’s commitment to bringing creative solutions to the
financial services industry.
About LogMeIn’s Customer Engagement & Support
PortfolioLogMeIn delivers industry leading solutions
designed to empower companies to deliver smarter, more personalized
customer engagement and support. Supporting over 1 billion customer
interactions every year, LogMeIn is helping companies transform how
they interact with their customers in real-time, creating
experiences that drive increased satisfaction and brand
loyalty.
About LogMeIn, Inc.LogMeIn, Inc. (NASDAQ: LOGM)
simplifies how people connect with each other and the world around
them to drive meaningful interactions, deepen relationships, and
create better outcomes for individuals and businesses. One of the
world’s top 10 public SaaS companies, and a market leader in
unified communications and collaboration, identity and access
management, and customer engagement and support solutions, LogMeIn
has millions of customers spanning virtually every country across
the globe. LogMeIn is headquartered in Boston, Massachusetts with
additional locations in North America, South America, Europe, Asia
and Australia.
About Fannie MaeFannie Mae helps make the
30-year fixed-rate mortgage and affordable rental housing possible
for millions of Americans. We partner with lenders to create
housing opportunities for families across the country. We are
driving positive changes in housing finance to make the home buying
process easier, while reducing costs and risk. To learn more,
visit fanniemae.com and follow us
on twitter.com/FannieMae.
Media Contact:Martha De
Labbeypress@logmein.com617-279-2443
LogMeIn (NASDAQ:LOGM)
Historical Stock Chart
From May 2024 to Jun 2024
LogMeIn (NASDAQ:LOGM)
Historical Stock Chart
From Jun 2023 to Jun 2024