Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product
September 18 2018 - 9:00AM
LogMeIn (Nasdaq:LOGM) today announced that its
flagship intelligent customer engagement product, Bold360, was
named a winner of the 2018 SaaS Awards for Best Product for
Customer Services/ CRM. This global program celebrates the
best and brightest in cloud computing and Bold360 was honored for
its proven ability to help businesses support their customers in
truly innovative ways.
The SaaS Awards is a sister program of the Cloud Awards, an
international program which has been recognizing and honoring
industry leaders, innovators and organizations transformation since
2011. The awards are open to large, small, established and
start-up organizations from across the entire globe, with an aim to
find and celebrate the pioneers who will shape the future of
software.
The latest version of Bold360, which was introduced earlier this
year, aims to lead the pack on customer engagement
innovation. Designed to help companies deliver richer and
more personalized customer experiences, Bold360, delivers
groundbreaking intelligence with out of the box simplicity.
It includes all the digital channels needed to connect with and
support customers, the ability to move with them from channel to
channel including the full context of each interaction, all in one
interface. Additionally, Bold360 leverages the power of
AI to bring chatbots and human agents together to make self-service
more engaging and effective while liberating agents to be able to
spend more time with customers who need them most.
“In today’s hyper-competitive landscape, one bad experience with
a company can be enough to drive a customer away,” said Ryan
Lester, Director of Customer Engagement Technologies at
LogMeIn. “Part of creating a good customer experience is
arming businesses with the tools and technologies they need to meet
the ever-changing expectations of digital-savvy consumers.
The recognition by the SaaS Awards is a great validation to the
work we do every day to help businesses reimagine how they connect
with their customers in order to deliver leading-edge and
dramatically better customer experiences.”
LogMeIn’s Customer Engagement & Support
Portfolio LogMeIn delivers industry leading solutions
designed to empower companies to deliver smarter, more personalized
customer engagement and support. Supporting over 200 million
customer interactions every year, LogMeIn is helping
companies transform how they interact with their customers in
real-time, creating experiences that drive increased satisfaction
and brand loyalty.
About LogMeIn, Inc. LogMeIn, Inc. (Nasdaq:LOGM)
simplifies how people connect with each other and the world around
them to drive meaningful interactions, deepen relationships, and
create better outcomes for individuals and businesses. One of the
world’s top 10 public SaaS companies, and a market leader in
communication & conferencing, identity & access, and
customer engagement & support solutions, LogMeIn has millions
of customers spanning virtually every country across the globe.
LogMeIn is headquartered in Boston with additional locations in
North America, South America, Europe, Asia and Australia.
Media Contact: Alison
Parkerpress@logmein.com781-850-1261
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