ISG Provider Lens™ report says enterprises
in Nordic countries are stepping up engagement with providers on
virtual collaboration and employee experience strategies
Enterprises in the Nordics, facing uncertainty about their
future modes of work amid the COVID-19 pandemic, are partnering
with managed service providers to support remote workers and design
effective workplace strategies, according to a new report published
today by Information Services Group (ISG) (Nasdaq: III), a leading
global technology research and advisory firm.
The 2021 ISG Provider Lens™ Future of Work – Services and
Solutions report for the Nordics finds companies in the region
re-examining how they do business in the wake of the pandemic,
which has hurt the region’s economies and disrupted relationships
between employers and employees. The crisis saw between 50 percent
and 60 percent of employees in Nordic countries working from home,
and remote work has caused social isolation, the report says.
“The changes caused by the pandemic have left many Nordic
enterprises at a crossroads in terms of workplace strategy,” said
Jan Erik Aase, partner and global leader, ISG Provider Lens
Research. “Now, companies are working more closely with service
providers to use technology to reconnect with employees and foster
collaboration.”
In the Nordics, as in other regions, the pandemic has brought
workplace and work-related technologies to the forefront as vital
business enablers, ISG says. Service providers around the globe are
moving beyond the traditional practice of supporting end-user
computing elements to become cross-industry experts offering
strategy, consulting and transformation services.
In particular, clients in the Nordics are seeking help in
managing employees’ work-life balance, supporting virtualization
and security for remote work and reimagining their business models,
the report says.
For the average service provider, approximately 30 percent of
Nordic clients have increased their engagement in consultation and
strategy for workplace transformation, according to ISG. To meet
the growing demand, providers in the region have expanded their
teams of consultants by an average of 12 percent to 15 percent.
Many service provider clients in the Nordics have begun to
strategize around experience level agreements (XLAs) to reach their
business goals, the report says. The average provider is seeing 30
percent to 40 percent of its Nordic clients contracting for managed
services with XLAs pegged to specific digital experiences for end
users.
The biggest driver for end users in the Nordics choosing to work
remotely is the desire for a better work-life balance, according to
ISG. Meanwhile, the region’s end users are less experienced and
less happy with remote workplace technologies than those in any
other region, the report says, citing results of a third-party
survey. ISG expects managed service providers offering seamless,
efficient experiences for home-based employees to lead the Nordics
market.
The 2021 ISG Provider Lens™ Future of Work – Services and
Solutions report for the Nordics evaluates the capabilities of 26
providers across three quadrants: Workplace Strategy Transformation
Services, Managed Digital Workplace Services and Managed Employee
Experience Services.
The report names Atos, Capgemini, HCL, TCS and TietoEVRY as
Leaders in all three quadrants. It names Accenture and Fujitsu as
Leaders in two quadrants each and IBM, Infosys, LTI, Orange
Business Services and Wipro as Leaders in one quadrant each.
In addition, NNIT, Orange Business Services and Wipro are named
as Rising Stars—companies with a “promising portfolio” and “high
future potential” by ISG’s definition—in one quadrant each.
Customized versions of the report are available from Fujitsu and
TietoEVRY.
The 2021 ISG Provider Lens™ Future of Work – Services and
Solutions report for the Nordics is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211102005394/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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