ibex to Showcase CX Solutions for Utilities at the 25th Annual Chartwell EMACS Conference
October 12 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced it will be featuring its latest revenue-generating
Beyond the Meter, customer service and customer experience (CX)
solutions at the Chartwell EMACS Customer Experience Conference,
October 17-20, 2022 at the Renaissance Orlando at
SeaWorld®.
ibex will also launch SparkedHome.com, its new utility
marketplace solution designed to offer an array of products and
services proven to appeal to all utility customer segments and
drive the repeat traffic required for long-term success.
“We are excited to showcase our proven CX solutions and unveil
SparkedHome.com to help utilities build lasting customer engagement
and new revenue streams,” said Mark Wilkinson, Senior Vice
President of Products, ibex Digital. “In today’s turbulent economic
environment, it is critical that utility companies innovate around
new programs and technologies to go Beyond the Meter to engage and
retain customers throughout their lifecycle. ibex leverages the
expertise and insight gained through working with some of the
world’s leading companies to deliver next-generation CX solutions
for utilities of all sizes.”
Throughout the conference, ibex utility CX experts will be
hosting workshops to share proven strategies on how to build Beyond
the Meter solutions and implement customer outreach programs that
generate revenue and drive retention.
To learn more about ibex’s revolutionary CX solutions for
utilities, stop by Booth #207 during EMACS or go to
ibex.co.
About Chartwell For 25 years, Chartwell
has been helping Utilities improve customer experience,
satisfaction, and operational efficiency. Chartwell collects and
analyzes industry data to develop benchmarks, publish key insights,
and identify best practices. Chartwell also provides opportunities
for utility professionals to share groundbreaking ideas and work
together to problem-solve.
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics. ibex leverages its diverse
global team of over 30,000 employees together with industry-leading
technology, including its Wave X platform, to manage nearly 200
million critical customer interactions, adding over $2.2B in
lifetime customer revenue each year and driving a truly
differentiated customer experience. To learn more, visit our
website at ibex.co and connect with us on LinkedIn.
Media ContactDan
BurrisibexDaniel.Burris@ibex.co
Investor ContactMichael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/255ebb64-f3a4-4d2c-aadb-9a9e2be40d5c
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