Freshworks Empowers Databricks to Deliver an Enhanced Employee Experience Through its Rapid Growth
August 25 2022 - 8:00AM
Freshworks Inc. (NASDAQ: FRSH), a software company empowering the
people who power business, today announced Databricks has expanded
its use of Freshworks’ ITSM and ESM platform Freshservice® to help
support the tripling of its IT workforce which serves Databricks’
4000+ employees. Freshservice plays a critical role in Databricks’
new hire onboarding and ongoing employee engagement support,
helping employees make the most of their work software.
For companies with ambitious hiring plans, utilizing intuitive
and easy-to-use software is imperative to recruiting and keeping
happy employees. Recent findings from Freshworks’ State of
Workplace Technology reports underscore deep employee frustration
with workplace software and illuminate the power of simple,
intuitive software to engage employees and IT professionals and
achieve fast time-to-value.
“As Databricks continues to expand our global workforce,
providing a best-in-class employee experience is paramount,” said
Ian Kennedy, Director, Corporate Engineering Helpdesk at
Databricks. “Freshworks has helped transform how we manage our
growing footprint, offering a powerful tool that enables employees
across every department to get more done faster.”
In 2021, Databricks deployed Freshservice for the IT team to
manage internal ticketing and employee IT requests. Freshservice
automates responses for common inquiries so IT professionals can
shift their focus towards scaling their service management. After
seeing the IT team’s success, Databricks expanded its Freshservice
deployment to provide enterprise service management (ESM) support
within HR, legal, security and L&D departments, enabling more
efficient processes across departments within the company. For
example, the HR team used Freshservice to streamline new hire
document processing with Freshservice, eliminating administrative
overhead and freeing up time to focus on recruitment.
“Our expansion with Databricks is a prime example of the power
of simple, easy-to-use software that improves the employee
experience and in turn helps businesses achieve their goals,” said
Pradeep Rathinam, Chief Customer Officer at Freshworks. “Far too
many companies suffer with complex software that takes too much
time and money to manage. We designed these solutions to help our
customers avoid that time, cost and frustration.”
According to Freshservice Service Management Benchmark Report,
last year alone, Freshservice helped companies resolve employee
tickets 23% faster than the year before, with overall resolution
time declining by more than seven hours.
About Freshworks Inc.Freshworks Inc., (NASDAQ:
FRSH) makes business software people love to use. Purpose-built for
IT, customer support, sales and marketing teams, our products
empower the people who power business. Freshworks is fast to
onboard, priced affordably, built to delight, yet powerful enough
to deliver critical business outcomes. Headquartered in San Mateo,
California, Freshworks operates around the world to serve more than
58,000 customers including Bridgestone, Chargebee, DeliveryHero,
ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For
the freshest company news visit www.freshworks.com and follow us on
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© 2022 Freshworks Inc. All rights reserved. Freshworks and their
associated logos are trademarks or registered trademarks of
Freshworks Inc. All other company, brand and product names may be
trademarks or registered trademarks of their respective
companies.
Media Contact:Erika Howard
239-450-0300PR@freshworks.com
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