Fifth Third Bank Announces Temporary Modifications to Banking Center Service Model to Safely Serve Customers
March 19 2020 - 3:04PM
Business Wire
Fifth Third Bank, National Association, today announced
temporary modifications to onsite banking services to help slow the
spread of the coronavirus, beginning Saturday, March 21. Customers
needing to conduct simple financial transactions are requested to
use drive-through services, digital solutions such as online or
mobile banking, or the Bank’s network of approximately 53,000
fee-free ATMs.
Beginning Saturday, March 21, Fifth Third banking center lobbies
will remain open to serve customers by appointment only and will
not be open for general access. Bankers will remain available and
ready to help by phone. Customers who would like to meet with a
banker in person can schedule an appointment on 53.com, our mobile
app or by calling their local banking center. Each banking center
will also prominently display signage with assistance on how to
schedule an appointment. Our Bank Mart® locations will remain open,
but hours will change to 10 a.m. to 4 p.m. Monday through
Saturday.
“Our banking centers are the face of our company for many
customers,” said Greg D. Carmichael, chairman, president and CEO of
Fifth Third. “That’s why we are committed to continuing to serve
our customers at banking centers as best we can. While we have to
temporarily adapt our banking experience to keep our customers and
employees safe, we are working to ensure it remains as easy and
convenient as possible to do business with us. We appreciate our
customers’ understanding during these challenging times.”
“Our priority is making sure we are fully present to serve and
advise customers,” said Brian Lamb, head of Retail Banking and
Retail Brokerage. “We understand that customer needs may change
during this time of uncertainty, and we want to make sure that we
adjust to meet them. We are grateful for our customers’ patience as
we navigate through this unprecedented situation together.”
Fifth Third has added enhanced cleaning measures to its offices
to help safeguard employees and those who visit banking centers.
The company also has created additional benefits to help employees
through this situation. Those benefits include commitments to
continue to pay employees if they become sick, are taking care of a
family member who is ill or are navigating daycare or school
closures.
Additional support for consumer and business customers facing
financial hardship related to COVID-19 includes:
- Vehicle Payment Deferral Program: Payment deferral for up to 90
days and no late fees during the deferral period.
- Consumer Credit Card Deferral Program: Payment deferral for up
to three payments and no late fees during the deferral period.
- Mortgage and Home Equity Program: 90-day payment forbearance
with no late fees.
- Small Business Payment Deferral Program: Payment deferral
program for up to 90 days, no late fees and a range of loan
modification options. The Bank is waiving all fees on Fifth Third
Fast Capital loans for six months.
- Fee Waiver Program: Fee waivers for up to 90 days for a range
of consumer and small business deposit products and services.
- Vehicle loans: Suspension of initiating any new repossession
actions on vehicles for the next 60 days.
- Foreclosures: Suspension of all foreclosure activity on homes
for the next 60 days.
Customers should call Fifth Third to participate in these relief
efforts. In addition, customers are reminded that interest will
accrue during the 90-day no payment period for each of the deferral
programs.
Fifth Third is prepared to assist customers with their questions
or concerns. A dedicated support page is available at 53.com as the
first point of contact for all customers. Representatives are
available at 800-972-3030 Monday through Saturdays. For Business
Banking service, please call 877-534-2264 or email
bbgsupport@53.com. Due to high demand, call wait times may be
longer than normal and Fifth Third thanks customers for their
patience as we navigate this situation together.
About Fifth Third
Fifth Third Bancorp is a diversified financial services company
headquartered in Cincinnati, Ohio, and the indirect parent company
of Fifth Third Bank, National Association, a federally chartered
institution. As of December 31, 2019, Fifth Third had $169 billion
in assets and operated 1,149 full-service banking centers and 2,481
ATMs with Fifth Third branding in Ohio, Kentucky, Indiana,
Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and
North Carolina. In total, Fifth Third provides its customers with
access to approximately 53,000 fee-free ATMs across the United
States. Fifth Third operates four main businesses: Commercial
Banking, Branch Banking, Consumer Lending and Wealth & Asset
Management. Fifth Third is among the largest money managers in the
Midwest and, as of December 31, 2019, had $413 billion in assets
under care, of which it managed $49 billion for individuals,
corporations and not-for-profit organizations through its Trust and
Registered Investment Advisory businesses. Investor information and
press releases can be viewed at www.53.com. Fifth Third’s
common stock is traded on the Nasdaq® Global Select Market under
the symbol “FITB.” Fifth Third Bank was established in 1858.
Deposit and Credit products are offered by Fifth Third Bank,
National Association. Member FDIC.
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version on businesswire.com: https://www.businesswire.com/news/home/20200319005723/en/
Ed Loyd (Media Relations) Edgar.Loyd@53.com | 513-534-NEWS Chris
Doll (Investor Relations) Christopher.Doll@53.com |
513-534-2345
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