Optimum Voice Receives Top Honors From J.D. Power and Associates in Business Phone Service
July 15 2009 - 10:33AM
PR Newswire (US)
National Study Recognizes Cablevision for Highest Customer
Satisfaction Among Small/Midsize Business Telephone and Business
Data Service Providers BETHPAGE, N.Y., July 15
/PRNewswire-FirstCall/ -- Cablevision Systems Corp. (NYSE:CVC)
today announced that its Optimum Voice phone service ranked highest
for customer satisfaction in the J.D. Power and Associates 2009
Major Provider Business Telecommunications Voice Services Study(SM)
for home-based businesses and small/midsized businesses. Optimum
Voice's overall rating for local telephony voice service led all
providers, including traditional telephone companies. The study,
which ranked service providers based on business customer
satisfaction with local telephone voice services, focused on a
range of key product and buying experience attributes including:
performance and reliability; sales representatives/account
executives; billing; cost of service; offerings and promotions; and
customer service. The study, released by J.D. Power and Associates
earlier today, found that Optimum Voice received the highest
customer satisfaction among small/midsized business telephone
service providers. Optimum Voice scored 701 for small/midsized
business customer satisfaction, 61 points higher than the major
provider segment average, and performed particularly well across
all six factors driving satisfaction. Among home-based businesses,
Optimum Voice ranked highest with a score of 680, 41 points higher
than the major provider segment average of 639, with notably high
marks in cost of service; offerings and promotions; billing; and
customer service. "Cablevision is honored to be recognized by J.D.
Power and Associates as the nation's top-ranked telephone provider
for home-based and small and medium-sized businesses," said Joseph
Varello, Cablevision's vice president of small and medium business
services. "This is a key recognition for cable voice generally and
specifically for a service that delivers quality, reliability, and
predictable pricing to a growing number of business customers
across our market, at an unbeatable value. The top rankings this
year from J.D. Power and Associates for both Optimum Online and
Optimum Voice demonstrate that our business customers are truly
receiving superior phone and Internet services that allow them to
focus on what's most important -- building their business."
Designed for small and medium or home-based sized business that
require high-speed Internet and voice communications, Optimum
Business provides bottom line benefits like predictable flat rate
pricing and highly reliable voice and data services. Optimum
Business offers small and medium-sized businesses the option to
select up to 24 lines of Optimum Voice. Each Optimum Voice line
features low flat-rate pricing, unlimited local and long-distance
calling within the U.S., Puerto Rico and Canada with no hidden fees
or taxes and 14 business calling features at no additional charge,
such as Enhanced Voice Mail, Find Me, Rollover Hunting and
Three-Way Calling. The 2009 Major Provider Business
Telecommunications Study is based on responses from 3,304 business
customers with telecommunications voice services at home-based,
small/midsize and large enterprise businesses in the United States
and includes evaluation of their data service providers. The study
was fielded in January and April 2009. Today's recognition marks
the third consecutive year Optimum Voice received top honors from
J.D. Power and Associates, and the first time for business
services. Optimum Voice was previously ranked "Highest in Customer
Satisfaction Among Residential Phone Service in the East Region" in
the J.D. Power and Associates 2008 Residential Regional Telephone
Customer Satisfaction Study(SM)*. In the 2007 J.D. Power and
Associates' study**, Optimum Voice received the highest ranking in
residential telephone customer satisfaction in the Mid-Atlantic
region. Optimum Voice has also received the top ranking of any
service provider for the fourth year in a row in 2008 in PC
Magazine's Annual Readers' Survey for reliability and overall in
the VoIP category. In the same 2008 survey, Optimum Voice received
top marks for sound quality. Earlier this summer, Optimum Online
high-speed Internet service received top honors in the J.D. Power
and Associates 2009 Major Provider Business Telecommunications Data
Services Study(SM)*** for home-based businesses and small/midsized
businesses. Key benefits of Optimum Voice for Business include: --
Predictable Pricing/No Surprises -- With Optimum Business, there
are no hidden fees or taxes and without a contract there are no
termination fees. -- Seamless Transition -- Making the move to
Optimum Business has never been easier with professional
installation and connection to existing business phone systems. --
Manage Your Experience -- Businesses can securely manage all
features, call details and voice mail, in the matter of minutes,
from the Optimum Voice Business portal available on the Web. --
24/7 Customer Service: Optimum Business customer service is local
24/7 customer support and dedicated technical support. --
Significant Savings over Phone Company: Optimum Voice and Optimum
Online are just $29.95 per month each for one year when combined.
The full J.D. Power and Associates' press release and survey
results are available at:
http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009125.
To learn more about Optimum Business, including features, benefits
and more, please visit http://www.optimumbusiness.com/.
*Cablevision's Optimum Voice received the highest numerical score
among telephone service providers in the Eastern Region in the
proprietary J.D. Power and Associates 2008 Residential Regional
Telephone Customer Satisfaction Study(SM). Study based on 13,693
total responses from consumers measuring 8 providers in the Eastern
Region (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, VA, DC, WV) and
measures satisfaction of consumers who received their local and
long distance service from one provider. Proprietary study results
are based on experiences and perceptions of consumers surveyed in
July 2008. Your experiences may vary. Visit jdpower.com
**Cablevision's Optimum Voice received the highest numerical score
among telephone service providers in the Mid-Atlantic Region in the
proprietary J.D. Power and Associates 2007 Residential Regional
Telephone Customer Satisfaction Study(SM). Study based on 11,911
total responses from consumers measuring 6 providers in the
Mid-Atlantic region (DE, MD, NJ, PA, VA, WV) and measures
satisfaction of consumers who received their local and long
distance service from one provider. Proprietary study results are
based on experiences and perceptions of consumers surveyed between
April-May 2007. Your experiences may vary. Visit jdpower.com. ***
Cablevision received the highest numerical score for small/midsize
business service providers in the syndicated J.D. Power and
Associates 2009 Major Provider Business Telecommunications Data and
Voice Services Studies(SM). Data study based on 4,252 total
responses and voice study on 3,304 total responses; measures
opinions of small/midsize businesses (2-499 employees). Proprietary
study results are based on experiences and perceptions of
businesses surveyed January and April 2009. Your experiences may
vary. Visit jdpower.com. About Cablevision Cablevision Systems
Corporation (NYSE:CVC) is one of the nation's leading media and
entertainment companies. Its cable television operations serve more
than 3 million households in the New York metropolitan area. The
company's advanced telecommunications offerings include its iO TV
digital television, Optimum Online high-speed Internet, Optimum
Voice digital voice-over-cable, and its Optimum Lightpath
integrated business communications services. Cablevision operates
several successful programming businesses, including AMC, IFC,
Sundance Channel and WE tv, through Rainbow Media Holdings LLC, and
serves the New York area as publisher of Newsday and other niche
publications through Newsday Media Group. In addition to these
businesses, Cablevision owns Madison Square Garden and its sports
teams, the New York Knicks, Rangers and Liberty. The company also
operates New York's famed Radio City Music Hall, the Beacon
Theatre, and the Chicago Theatre, and owns and operates Clearview
Cinemas. DATASOURCE: Cablevision Systems Corporation CONTACT:
Charlstie Laytin, +1-516-803-2357, Web Site:
http://www.optimumbusiness.com/
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