Partnership deepens as Mitel leverages trusted
Martello platform for its MiCloud Flex wholesale communications and
collaboration offering
OTTAWA, ON, Sept. 23, 2020
/CNW/ - Martello Technologies Group Inc., ("Martello" or the
"Company") (TSXV: MTLO), a provider of digital experience
monitoring (DEM) solutions, announced today that Mitel, a global
leader in business communications, has chosen Martello's
performance analytics software as the provisioning, monitoring and
upgrade platform for its MiCloud Flex wholesale cloud
communications and collaboration offering.
As part of the companies' strategic partnership spanning more
than 10 years, Mitel Performance Analytics (MPA), based on
Martello's software is already monitoring and managing voice
quality and other performance metrics for thousands of Mitel
customers around the world. In the latest release of MPA (R3.1),
the software includes features designed to support the MiCloud Flex
wholesale offering.
"The expansion of MiCloud Flex into a wholesale model gives our
channel partners opportunities for creating new recurring revenue
streams and expands the choices they can offer customers in the
journey to cloud," said Fred Stacey,
Director Product Management, Mitel. "By leveraging Mitel
Performance Analytics as part of the solution, partners can onboard
and provision new customers, monitor the performance of Mitel and
third-party systems, and perform system upgrades."
"As Mitel's customers move to the cloud, we're pleased to help
deliver the reliable performance that will ensure an exceptional
user experience," said John Proctor,
President and CEO of Martello. "Martello specializes in solutions
that monitor and manage the performance and user experience of
cloud services such as telephony and video conferencing, and we
look forward to working with even more of Mitel's channel partners
and customers, to deliver stellar and reliable voice quality."
Mitel's remote collaboration and communications solutions have
been in demand as enterprises move to a hybrid workplace in
response to the COVID-19 crisis. Martello has provided key tools
enabling remote support of Mitel solutions, including remote access
capabilities and simpler, faster software updates that can be made
without any requirement to go onsite.
In the latest release of Mitel Performance Analytics Martello
has also introduced support for MiVoice 5000, the dominant call
platform in France, and expanded
capabilities for the MiVoice MX-ONE platform. MPA R3.1 is now
available to customers and partners.
Related Resources
Mitel Performance Analytics (MPA)
MiCloud Flex
About Martello
Martello Technologies Group Inc. (TSXV: MTLO) is a technology
company that provides digital experience monitoring (DEM)
solutions. The company develops products and solutions that provide
monitoring and analytics on the performance of real-time
applications on networks, while giving IT teams and service
providers control and visibility of their entire IT infrastructure.
Martello's products include unified communications performance
analytics software, and IT analytics software. Martello
Technologies Group is a public company headquartered in
Ottawa, Canada with offices in
Montreal, Amsterdam, Paris, Dallas
and New York. Learn more at
http://www.martellotech.com
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SOURCE Martello Technologies Group