LONDON, Oct. 16, 2019 /PRNewswire/ -- Triumph Group
(NYSE:TGI) announced at the MRO Europe conference that it will
enhance its service offering with the launch of a new customer
support center. The Triumph customer support center will offer a
true "One Triumph" approach with single point access to customer
support, 24/7/365. Now, a single phone number provides solutions
for customer inquiries for all the CAGE codes that fall under the
Triumph Group umbrella. The customer support center will field all
customer requests from aircraft on the ground (AOG) to part
inquiries, MRO services and much more.
"Service is a key component of our business offering, and our
new customer support center will make it easier for our customers
to access and receive support from all the Triumph companies,"
said, Bill Kircher, Executive Vice
President of Triumph Product Support. "The goal of the new customer
support center is to be reliable, responsive and instill confidence
in our customers, while saving them time and money."
The easy to remember toll-free number, 1-833-FLY-WTGI or
+1-817-804-9471 worldwide, lies at the heart of the operation, and
highlights the one-call-away approach to accessing Triumph's 14
repair stations, which provide MRO services and capabilities under
Title 14 of the Federal Aviation Administration's (FAA) Code of
Federal Regulations (CFR) Part 145. The new customer support page
on the Triumph website,
http://www.triumphgroup.com/customer-support/, further lists all
the different offerings that can be accessed through the new call
center.
Triumph offers extensive MRO service capabilities and the
customer support center will ensure that customers have a direct
line of communication with the company when service or a repair is
needed for proprietary Triumph original equipment or third-party
parts and equipment. The call center will enhance the company's
ability to respond to the global service needs of customers.
Triumph Group, Inc., headquartered in Berwyn, Pennsylvania, designs, engineers,
manufactures, repairs and overhauls a broad portfolio of aerospace
and defense systems, components and structures. The company serves
the global aviation industry, including original equipment
manufacturers and the full spectrum of military and commercial
aircraft operators.
More information about Triumph can be found on the company's
website at www.triumphgroup.com.
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SOURCE Triumph Group