Frontier Communications Responds to California Wildfires
November 15 2018 - 9:00AM
Business Wire
With wildfires impacting customers and communities in its
California service territory, Frontier Communications (NASDAQ: FTR)
operations crews, trained technicians, and emergency response
personnel are actively working to secure and prepare facilities,
infrastructure, network sites and backup power to maximize the
Company’s ability to provide service during and after fires.
“Our thoughts are with all those impacted by the fires and
safety remains our first priority,” said Joe Gamble, Senior Vice
President, West Region for Frontier Communications. “Frontier has
installed communications lines to provide phone and Internet
service for the fire Incident Command Center in Camarillo, Calif.
and we are honored to serve the first responders and emergency
personnel working to keep us safe.”
Frontier Communications has created an informational website,
frontier.com/CAFires, to provide links
and information on customer resources and protections that may be
available as a result of the State of Emergency.
“Our teams reside in the communities we serve and are already
responding and ready to help assess, repair and restore services as
quickly and safely as possible in adverse conditions. We thank our
customers for their patience as repair and restoration efforts
progress,” added Gamble.
Additionally, Frontier’s Emergency Response Center (ERC) is
activated and serving as the nerve center for the company response.
Frontier’s response includes coordinating with other emergency
managers, officials and utilities to determine infrastructure
damage; and conducting preliminary damage assessments needed to
determine resource needs, repair process steps and restoration
priorities.
Frontier also reminds customers and others in the communities we
serve to:
- Call Frontier at 1-800-921-8101 if you
are out of service and won’t be returning home for some time.
Frontier can help you manage your account and help ensure you
receive the proper out of service credits and/or waivers for which
you qualify.
- Please stay far away from any downed
cables or power lines. Contact Frontier at 1-800-921-8102
(business) or 1-800-921-8101 (residential) to report any fallen
telephone poles or cables.
- Help ensure sure you maintain a way to
communicate in the event that commercial power is lost. Create a
communications plan that includes all needed contact numbers.
- Know that Frontier voicemail boxes are
protected within our network and will continue to operate despite a
power loss. It can serve as a way to maintain contact with loved
ones and others.
- Consider keeping a corded phone plugged
directly into the wall. In the event of a power outage, corded
phones will operate; cordless ones will not. Backup generators and
batteries in Frontier’s central offices provide power to telephone
lines enabling corded phones to function.
- Keep wireless devices such as cell
phones, laptops and tablets charged in case of outages or
evacuations.
About Frontier Communications: Frontier Communications
Corporation (NASDAQ:FTR) is a leader in providing communications
services to urban, suburban, and rural communities in 29 states.
Frontier offers a variety of services to residential customers over
its fiber-optic and copper networks, including video, high-speed
internet, advanced voice, and Frontier Secure® digital protection
solutions. Frontier Business™ offers communications solutions to
small, medium, and enterprise businesses. More information about
Frontier is available at www.frontier.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20181115005371/en/
Javier Mendoza I 562-305-2345 I javier.mendoza@ftr.comVice
President, Corporate Communications & External Affairs
Frontier Communications (NASDAQ:FTR)
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