Office Depot’s CompuCom Earns ISO 20000 Recertification
June 25 2018 - 8:00AM
Business Wire
Validation reflects company’s ten-year
commitment to ISO standard, excellence in quality and IT service
management
CompuCom®, a subsidiary of Office Depot, Inc. (NASDAQ:ODP)
and leading provider of managed digital workplace services, today
announced it has achieved International Organization for
Standardization (ISO®) 20000 recertification, the
international standard for IT Service Management (ITSM).
Based on the adoption of Information Technology Infrastructure
Library (ITIL®) best practices, the ISO 20000 certification is one
of many standards and framework components that CompuCom follows
and benchmarks for the company’s industry-leading delivery of
managed digital services. First certified in 2008, CompuCom remains
one of a select group of companies currently registered in North
America.
“Maintaining our ISO 20000 certification reflects our
customer-first focus and ongoing commitment at all levels to
providing the highest-quality services, processes and value,” noted
CompuCom Chief Digital Officer Justin Mennen. “We’re building on
three decades of expertise and showing our clients through an
independent third party that we are a true leader in IT service
management.”
ISO 20000 is the first formal international standard
specifically related to ITSM. To be certified, companies must
implement an ITSM process and system that ensures the
confidentiality, integrity and availability of vital information.
The recertification was completed through a third-party audit by
DQS, Inc., an independent certification and testing company. The
audit verified compliance of standardized, consistent processes and
procedures. To determine continued compliance with ISO 20000, DQS
will conduct periodic routine surveillance audits of these
operations.
Helping organizations transform to a digital environment,
CompuCom’s technology service professionals support approximately
1.25 million service desk users and over 6.4 million physical
desktops/laptops and mobile devices throughout North America. The
CompuCom team uses advanced tools and automation products designed
for rapid resolution, and for delivering client satisfaction and
performance.
About CompuCom
CompuCom, a wholly owned subsidiary of Office Depot, Inc.
(NASDAQ:ODP), provides end-to-end managed services, technology and
consulting to enable the digital workplace for enterprise, midsize
and small businesses. Celebrating its 30th year, CompuCom offers
clients individualized experiences, drives workplace collaboration
and productivity, and delivers operational performance and
efficiency. For more information, visit www.compucom.com.
©Copyright 2018 CompuCom Systems, Inc. All Rights reserved.
CompuCom is a registered trademark of CompuCom Systems, Inc.
Office Depot is a registered trademark of The Office Club, Inc.
OfficeMax is a registered trademark of OMX, Inc.
©2018 Office Depot, Inc. All rights reserved. Any other
product or company names mentioned herein are the trademarks of
their respective owners.
ISO is a registered trademark of the International Standards
Organization and is used with permission.
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Roberts Buchanan, Inc.Jay Roberts,
917-696-2142jay@robertsbuchanan.com
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