R Bank Creates an Excellent Experience for Employees and Customers With Move to Fiserv Technology
April 23 2018 - 8:51AM
Business Wire
Growing community bank simplifying processes to
make it easier to deliver personal service
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
financial services technology solutions, has been selected by R
Bank to provide an integrated and scalable technology foundation to
support the bank’s continued growth. Since opening as a de novo
bank in 2009, R Bank has grown to eight locations and $455 million
in assets – largely due to its strong focus on providing personal
service. To meet its goals for continued expansion, the bank needed
to strengthen processing power, streamline internal processes and
add capabilities to create a more engaging experience for customers
and staff.
R Bank chose a core account processing platform from Fiserv and
a range of integrated solutions to eliminate many manual processes
behind the scenes and create a more seamless customer experience
through any channel.
“The inefficiencies of our old system made it more difficult
than necessary for our employees to provide excellent service,”
said Steve Stapp, president and CEO, R Bank. “With our move to
Fiserv technology, processes that took five steps can be reduced to
two or three. This takes a lot of pressure off our employees and
makes it easier for them to focus on the customer.”
According to Stapp, the bank’s prior technology environment
posed a particular challenge when serving customers with multiple
banking relationships. If a customer called with questions about a
business account, a personal account and a loan, the employee would
need to enter and move between three systems to find the answers.
Fiserv technology provides information for all of a customer’s
banking relationships in a single view.
Before choosing Fiserv and the Premier® core account processing
platform, R Bank engaged in a six-month, in-depth vetting process
of four major technology vendors. Eighteen people across the bank
served on a selection committee to ensure Premier was the best
option to meet the needs of every department.
“Once we narrowed the vendors to two, we visited financial
institutions running each potential core account processing
platform. This gave us the opportunity to speak one on one with
others and really get a feel for how they use the system,” said
Marc Bone, chief financial officer, R Bank. “The way Fiserv
technology can support our people, including helping our operations
staff provide needed information to the front line, is a strength
that stood out among other account processing solutions.”
Bone notes an important attribute that attracted the bank to
Fiserv was the ability to provide more options and tools for
serving businesses of all sizes. R Bank also found Fiserv has the
capabilities the bank needs to continue growing its lending
portfolio in the business market.
“From making it easier for employees to deliver excellent
service to better meeting the needs of commercial customers, R Bank
is focused on the results technology can enable,” said Todd
Horvath, president, Bank Solutions, Fiserv. “This focus will serve
them well as employees are able to spend more time getting to know
their customers and less time executing manual processes. Effective
technology will also help make managing financial tasks a quick and
seamless part of each customer’s day.”
In a world moving faster than ever before, Fiserv helps clients
deliver solutions in step with the way people live and work today -
financial services at the speed of life. Learn more at
fiserv.com.
About R Bank
R Bank opened its doors in 2009, as a de novo bank, by a group
of experienced businessmen and bankers who want to provide the kind
of personal banking relationships and service that they have found
in the community banks they have been associated with or have done
business with in the past. Its strategic objective was to grow as
much as possible to attain a sustainable size that would create and
support a profitable franchise. The bank continued this path of
growth for the next eight years. This strategic objective was
achieved using both organic growth and acquisitions. The result was
a bank that had grown from a beginning of $13.5 million in capital,
no loans and no deposits to a bank with $340 million in loans, $400
million in deposits and $450 million in total assets by the end of
2017. The bank had achieved double-digit growth in loans and
deposits on a year-over-year basis for eight straight years. As of
2017, R Bank has eight locations throughout Central Texas and over
90 employees. R Bank core values are based on the vital support of
the local communities and their economies.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create
and deliver financial services experiences in step with the way
people live and work today. For more than 30 years, Fiserv has been
a trusted leader in financial services technology, helping clients
achieve best-in-class results by driving quality and innovation in
payments, processing services, risk and compliance, customer and
channel management, and insights and optimization. Fiserv is a
member of the FORTUNE® 500 and has been named among the FORTUNE
Magazine World's Most Admired Companies® for five consecutive
years, recognized for strength of business model and innovation
leadership. For more information, visit fiserv.com.
FISV-G
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version on businesswire.com: https://www.businesswire.com/news/home/20180423005730/en/
Media Relations:Ann CaveDirector, Public RelationsFiserv,
Inc.678-325-9435ann.cave@fiserv.comorAdditional
Contact:Cristy WilliamsSr. Director, External
CommunicationsFiserv,
Inc.678-375-3295cristy.williams@fiserv.com
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