Limelight Networks Net Promoter Score® Increases to All Time High
October 04 2017 - 8:00AM
Business Wire
Customer satisfaction measure Net Promoter
Score increases 84 points since 2013
Limelight Networks, Inc. (Nasdaq: LLNW), a global leader in
digital content delivery, today announced that the company’s Net
Promoter Score (NPS) 1, which is a benchmark for customer
satisfaction, has increased by 84 points since 2013, up 14 points
since last year, and has increased in each of the last 7
consecutive surveys.
The NPS is an index ranging from -100 to 100 that measures the
willingness of customers to recommend a company's products or
services to others. Limelight uses Net Promoter Scores as a
benchmark for customer satisfaction. The survey also provides
direct customer feedback that allows Limelight to improve services
and support.
“The turnaround at Limelight is directly correlated to our
customers’ increasing satisfaction with our products and services,”
said Bob Lento, CEO at Limelight Networks. “We are very pleased
with the increasing and broad-based improvement in our Net Promoter
Score and believe that these NPS results rank us among the best
performing technology companies.”
In addition to receiving its highest ever NPS overall, the most
recent survey of Limelight customers resulted in its highest NPS in
each geographic region surveyed, and the highest response rate in
Limelight’s history.
“We continue to deliver quality at higher levels than ever
before, provide features and functionality that address specific
customer needs, and focus on geographic expansion to support our
customers,” said George Vonderhaar, Chief Sales Officer at
Limelight Networks. “Addressing customer needs is the top priority
for all Limelight employees and this strong performance is the
result of our focus and employee dedication to serve our
customers.”
About LimelightLimelight Networks, a global leader in
digital content delivery, empowers customers to better engage
online audiences by enabling them to securely manage and
globally deliver digital content, on any device. The company’s
Limelight Orchestrate Platform includes a global infrastructure
with a fully-integrated suite of capabilities and services to help
you address all your content delivery needs. The Orchestrate
Platform solves your most important content delivery challenges so
you can deliver the next great digital experience anywhere. For
more information, please visit www.limelight.com, read
our blog, follow us on Twitter, Facebook and LinkedIn.
1 Net Promoter, Net Promoter System, Net Promoter Score, NPS and
the NPS-related emoticons are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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Press ContactSHIFT CommunicationsLori Niquette,
617-779-1800Limelight@shiftcomm.comorInvestor Inquiries:
ir@limelight.com
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