Teleperformance in India leverages the country's vast
talent pool to offer offshore solutions for global brands and is
the designated Center of Excellence (CoE) for digital CX services,
back-office, and transformation solutions.
SAN ANTONIO, Sept. 3, 2024 /PRNewswire/ -- Based on a
recent assessment of the BPO Customer Service outsourcing market,
Frost & Sullivan recognizes Teleperformance (TP) in
India with the 2024 Best Practices
Customer Value Leadership Award in the Asia-Pacific Customer Care
Outsourcing industry. TP in India
has over 90,000 employees and represents the largest
multicultural team within Teleperformance. TP in India also offers advanced digital and
technology solutions to empower the world's leading brands and
provides world-class services to over 210 clients across a variety
of industries.
Michael DeSalles, Principal
Analyst at Frost & Sullivan, noted, "In the banking and
financial services industry, TP in India has demonstrated its capacity and
experience by improving the customer experience (CX) with the use
of robotic process automation (RPA)."
TP in India employs several
customer-facing processes that support new client acquisition while
enhancing customer retention. Chief among them is TP Green Start, a
benchmarking process used to measure the success rate of a new
client acquisition. TP in India
continues to build on a large portfolio of marquee clients that are
the bedrock of a strong, long-standing and loyal client base.
With its "digital first" approach, TP in India has helped its banking clients maintain
a competitive edge and posture in the region's financial services
industry.
DeSalles adds, "TP in India has
consistently exceeded its own expectations and outcomes across the
board. Its High Tech, High Touch culture sets a new normal for the
industry in the region."
Each year, Frost & Sullivan presents Frost & Sullivan's
Customer Value Leadership Award recognizes companies that offers
products or services customers find superior for the overall price,
performance, and quality.
Frost & Sullivan Best Practices Awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development.
Frost & Sullivan Industry analysts compare market
participants and measure performance through in-depth interviews,
analyses, and extensive secondary research to identify best
practices in the industry.
About Frost & Sullivan
For six decades, Frost
& Sullivan has been world-renowned for its role in helping
investors, corporate leaders, and governments navigate economic
changes and identify disruptive technologies, Mega Trends, new
business models, and companies to action, resulting in a continuous
flow of growth opportunities to drive future success. Contact us:
Start the discussion.
Contact:
Tarini Singh
P: +91 9953764546
E: tarini.singh@frost.com
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