LONDON, May 1, 2024 /PRNewswire/ -- Zing, one of the most
prolific Twilio consulting partners, has raised an additional
£1.25 million from existing shareholders Maven Capital
Partners to support its expansion in the United States (US).
Headquartered in the United
Kingdom (UK), Zing builds exclusively on the Twilio
technology stack, helping organizations around the world deliver
amazing customer experiences. Through its propriety quick-build
platform, customers accelerate the roll-out of their Twilio
implementations, while retaining complete control of the underlying
code.
In recent years, Zing has experienced significant organic growth
in the US, fueled partly by increasing demand from organizations
seeking to capitalize on the rapid advancements in generative and
conversational artificial intelligence (AI).
This infusion of capital will see Zing establish a dedicated US
operating entity and execute its go-to-market strategy as it brings
the power of Twilio's AI capabilities to bear.
Julian Hucker, CEO of Zing says,
"Organizations are increasingly seeking to leverage cutting-edge
technologies to enhance customer experience (CX) and operational
efficiencies, particularly within their contact centers. Twilio
Flex's CustomerAI technology is transformative, reducing
agents' workloads and streamlining workflows through such things as
AI-driven post-work automated summaries, and real-time customer
sentiment analysis.
"With conversational AI and virtual assistant technologies
projected to fuel a 24% growth in the contact center market in 2024
(Gartner), this is a key moment for CX innovation. These new
technologies can provide massive benefits, but they must be
deployed and used in the right ways. We've built a business on
ensuring that they are," adds Hucker.
Spinning out from ProspectSoft in 2022 with the backing of
Maven Capital Partners, Zing has supported 100+
customers across the globe including; Age UK, Car Finance
24/7, The Norwegian Refugee Council, and Oxfam, and is a Twilio
Preferred Parter (the highest level of partnership). Its mission
remains to build nothing short of the world's leading Twilio
consulting partner.
Tom Purkis, Partner at Maven
Capital Partners says, " Following our initial investment in the
spin-out, Zing is now at the forefront of enabling organizations
worldwide to get the most out of cutting-edge cloud communications
technology. The surge in demand for its expertise in the US
underscores how essential it is as a communications software
partner for thousands of businesses. We look forward to working
with Julian and the team to build on the company's success as it
continues to grow globally."
Notes to Editors
About Zing www.zing.dev
Zing is a leading Twilio Preferred Partner, helping
organizations around the world build and deliver exceptional user
experiences. We build exclusively on the Twilio Stack, combining
the best in communications and customer data to enable
organizations to reach customers across any channel while
delivering personalized services.
Zing launched as an independent company in 2022 and has gone on
to support 100+ customers as we work towards becoming the world's
leading Twilio consulting partner. We're headquartered in the
UK but support organizations around the globe. Learn more about
Zing and how we work at www.zing.dev.
About Maven Capital Partners UK
LLP www.mavencp.com
Maven (a subsidiary of Mattioli Woods plc) is a leading private
equity house focused on the provision of flexible funding for high
growth businesses, and one of the most active SME investors in the
UK. Headquartered in Glasgow, and
with offices throughout the UK, Maven has over 100 investment and
support professionals providing a truly nationwide coverage. Maven
has over £790 million funds under management and available to
invest, and manages assets for a variety of client funds, including
Venture Capital Trusts, MBO Fund, UK regional fund mandates, and
Maven Investor Partners, a syndicate of institutional, family
office and experienced investors.
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