CHICAGO, Nov. 1, 2021 /PRNewswire/
-- Grainger (NYSE: GWW), the leading broad line supplier
of maintenance, repair and operating (MRO) products serving
businesses and institutions, today announced it will expand its
customer service capabilities by adding approximately 100 new jobs
to its Lake County, Illinois,
headquarters.
The company's new customer service center will open in January,
allowing Grainger to better support its growing customer base by
continuing to deliver exceptional service. The majority of the new
jobs are Customer Experience Representatives, who answer customer
questions, provide product information, help customers find
solutions, and take and process customer orders over the phone
through electronic communication including chat and email.
"Throughout the pandemic, our team rose to the challenge of
serving as a trusted partner at a time when our customers needed us
most," said Nadalie Bosse, Vice
President, North America Customer Service Centers. "With this
expansion, we'll continue to focus on serving our customers better
than anyone else."
The expansion also underscores Grainger's commitment to invest
in the communities it serves. With a large base of team members in
the Chicago area, Grainger is a
leading employer in Cook and
Lake counties.
The starting wage for the Customer Experience Representative
roles is $18 per hour, well above
Illinois' $11 hourly minimum wage. Grainger also offers a
$1,000 sign-on bonus for these roles
and a flexible work environment with weekends off.
Grainger offers competitive benefits covering team members'
emotional, financial, physical and social well-being, including
industry-leading paid time off and holidays, an automatic six
percent 401(k) company contribution, parental leave, employee
assistance programs, tuition reimbursement and more. The company
also recently enhanced its team member recognition program,
financial well-being offers and mental health benefits to ensure it
continues to meet the evolving needs of team members.
Every year, Grainger's customer service team members manage more
than 18 million interactions with customers through phone, email
and online chat. Team members have the opportunity to work at
service centers in Janesville,
Wisconsin, Waterloo, Iowa,
and Phoenix, or qualify for hybrid
work schedules.
Opening the fourth customer service center at the company's
existing Lake Forest headquarters
provides numerous career development opportunities and a robust
test-and-learn environment. Hours of operation and shifts will be
scheduled between 6:30 a.m. and 5
p.m. weekdays.
Earlier this year, Grainger's U.S. business earned Great Place
to Work Certification. Great Place to Work is the global authority
on workplace culture, employee experience, and leadership behaviors
proven to deliver market-leading revenue, employee retention and
increased innovation.
Grainger's workplace is one where team members can build their
career while fulfilling the company's purpose: We keep the world
working.
To learn more about Grainger career, visit jobs.grainger.com.
For more information on Grainger's benefits, visit
graingertotalrewards.com.
About Grainger
W.W. Grainger, Inc., with 2020 sales of
$11.8 billion, is North America's leading broad line supplier of
maintenance, repair and operating (MRO) products, with operations
primarily in North America,
Japan and the United Kingdom.
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SOURCE W.W. Grainger, Inc.