WNS Wins Two 2021 ISG Digital Case Study Awards™ for Digital Transformation
July 07 2021 - 9:04AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) solutions, today announced it has
been recognized by Information Services Group (ISG), a leading
global technology research and advisory firm, with two 2021 ISG
Digital Case Study Awards™. The ISG awards are presented to select
IT and business services providers for best-in-class digital
transformation work with their enterprise customers.
WNS’ engagement with Aviva to deliver actuarial process
transformation won the award in the “Global” and “Insurance”
categories. WNS created a centralized platform to bring Aviva’s
highly complex actuarial processes under a unified central
umbrella, reducing manual efforts by 50% and positively impacting
the work of 300+ actuarial professionals. Read to know more.
In addition, WNS’ automation deployment in mortgage processing
with a leading UK-based financial services provider won in the “UK
& Ireland” and “Banking and Financial Services” categories. For
this client, WNS implemented a two-pronged automation solution for
closing mortgage accounts with zero manual intervention. Given the
complexity and time-consuming nature of mortgage account closures,
the solution helped achieve 100% accuracy, reduce turnaround time
and eliminate repetitive manual work. Read to know more.
“Co-creating digital transformation solutions, powered by
hyperautomation and advanced analytics, has been a key focus area
for WNS. As the pace of digital adoption continues to accelerate,
we are well-positioned to help our clients transform their business
models and better compete. It is an honor to be recognized by ISG
for the work we have done in implementing digital transformation
solutions for our key clients,” said Keshav R. Murugesh, Group CEO,
WNS.
The ISG Digital Case Study Awards™ evaluate the objectives,
solutions and outcomes achieved through digital transformation
projects. Technology and service providers worldwide submit case
studies, which are independently validated by the enterprise client
and reviewed by an expert ISG digital research review committee.
Selections are based on a multi-dimensional assessment of the
tangible impact of digital transformation on the client’s business
and the uniqueness of the provider’s solution.
“The events of the past year have accelerated the adoption of
digital technologies and business models,” said Paul Reynolds,
Partner and Chief Research Officer, ISG. “Enhancing customer and
user experience was the most prevalent objective across the
enterprise-provider projects we examined, and the transformational
role providers are playing was evidenced by the many innovative and
impactful solutions they delivered,” he added.
ISG selected case studies from 39 providers for this year’s
awards from a record of nearly 250 submissions. A majority of
digital transformation initiatives submitted for consideration were
focused on improvements in customer and user experience, with the
related goal of driving top-line revenue growth.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics and process expertise to co-create
innovative, digitally led transformational solutions with over 380
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of March 31, 2021, WNS had 43,997
professionals across 58 delivery centers worldwide including
facilities in Australia, China, Costa Rica, India, the Philippines,
Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United
Kingdom, and the United States. For more information, visit
www.wns.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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Investors: David Mackey EVP–Finance & Head of
Investor Relations WNS (Holdings) Limited +1 (646) 908-2615
david.mackey@wns.com
Media: Archana Raghuram Global Head – Marketing
& Communications and Corporate Business Development WNS
(Holdings) Limited +91 (22) 4095 2397 archana.raghuram@wns.com ;
pr@wns.com
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