British Airways Extends Outsourcing Contract with WNS
October 25 2011 - 6:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Outsourcing (BPO) services, today announced a
20-month extension in the outsourcing contract with its founder
company, British Airways (BA), U.K.’s largest flag carrier airline.
Under the renewed service agreement, WNS will focus on further
strengthening the back-office operations center of excellence
that delivers a range of airline operations, including customer
relations, fares and PNR servicing requests, passenger and cargo
revenue accounting, finance and accounting, research and analytics,
revenue and yield management and HR shared services.
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announcement:http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50042036&lang=en
“This is an extremely proud moment for us; we are delighted to
take this fifteen-year-old relationship with BA to the next level
of growth. BA continues to be one of our most important and
exciting clients and with the new service agreement we aim to
provide strategic benefits to both parties, and drive further
innovation for BA,” said Keshav R. Murugesh, Group CEO, WNS Global
Services.
The contract extension through to January 2014 will align the
BA-WNS relationship with modern BPO practices that provide
strategic benefits to both partners, with increased focus on
process improvement and driving a cultural change en route to
innovation and partnership. Under the renewed contract, WNS will
introduce enhanced deliverables and a new service quality scheme,
along with best practice sharing programs from other WNS clients
and sectors. The engagement will embark on newer investments in
technology, process improvement, Lean, Kaizen and Six Sigma reviews
to provide greater access to functional leadership with a
consultancy lead approach and increased operational efficiency.
“We are delighted to extend our partnership with WNS. The
company has a highly professional and experienced delivery team,
which clearly understands our project goals and requirements. This
has enabled us to realize significant cost efficiency and business
value operationally, over the years,” said Philip Osmond, Director
of Business, British Airways.
WNS was created as a pioneer venture of outsourcing by British
Airways as its back-office operations early in 1996 in Mumbai with
less than 300 employees. Fifteen years down the line, BA still
plays a leadership role in assessing what it can do differently and
getting the best out of its partners; and has renewed its contract
with WNS, which has at present approximately 1,000 resources
working on the BA account across Mumbai and Pune locations.
About British Airways
British Airways can trace its heritage back over 90 years.
British Airways is the largest airline in the UK based on fleet
size, international flights and international destinations. British
Airways is a founding member of the Oneworld airline alliance,
along with American Airlines, Cathay Pacific, and Qantas. Formed in
January 2011, International Airlines Group is the parent company of
British Airways and Iberia, with shares traded on the London Stock
Exchange and Spanish Stock Exchanges. The corporate head office for
IAG is in London, UK. The merger between the two carriers has
created the world's sixth-largest airline by annual revenue and the
third largest by annual revenue in Europe.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading global business
process outsourcing company. WNS offers business value to 200+
global clients by combining operational excellence with deep domain
expertise in key industry verticals including Travel, Insurance,
Banking and Financial Services, Manufacturing, Retail and Consumer
Packaged Goods, Shipping and Logistics and Healthcare and
Utilities. WNS delivers an entire spectrum of business process
outsourcing services such as finance and accounting, customer care,
technology solutions, research and analytics and industry specific
back office and front office processes. WNS has over 21,000
professionals across 23 delivery centers worldwide including Costa
Rica, India, Philippines, Romania, Sri Lanka and United Kingdom.
For more information, visit www.wns.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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