Conifer Health Solutions Named a Centers for Medicare & Medicaid Services (CMS) Approved HCAHPS Survey Vendor
December 02 2011 - 10:00AM
Business Wire
Conifer Health Solutions, a leader in business process
management for healthcare providers, announced it has been approved
by the Centers for Medicare & Medicaid Services (CMS) to
administer the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) survey. The HCAHPS survey, which will be
offered as one of Conifer’s Patient Communications services, is the
first national, standardized survey of patients’ perspectives of
hospital care, designed to allow objective and meaningful hospital
comparisons that support consumer choice.
Conifer can now administer HCAHPS surveys as part of its
comprehensive Patient Satisfaction Surveys solution, providing
hospitals with customizable tools to measure, monitor, and respond
to patient feedback.
“With this new opportunity to administer the HCAHPS survey,
Conifer can provide hospitals with a timely, actionable view into
their patients’ experiences and perceptions,” said Dorothy Rubio,
president of Patient Communications for Conifer Health Solutions.
“Analyzing patients’ perspectives of their care can help hospitals
improve care delivery and patient satisfaction, key factors in CMS
reimbursement, while supporting patient retention and acquisition
strategies.”
Developed by hospital operators for hospital operators,
Conifer’s business process management solutions provide hospitals
with seamless, customized support that improves patient
communications and revenue cycle performance.
Conifer will be exhibiting at the 23rd Annual National Institute
for Healthcare Improvement Forum, booth # 907, from December 4-7,
2011, in Orlando, Florida.
For more information on Conifer’s HCAHPS and patient
satisfaction survey solution, visit
www.coniferhealth/patientsatisfactionsurveys.
About Conifer Health Solutions
Conifer Health Solutions provides Revenue Cycle Management and
Patient Communications services to about 200 hospitals and health
systems nationwide. Our Patient Communications solutions include
service line campaign and event marketing support, outpatient
scheduling, clinical admission reviews, patient satisfaction
surveys, post-discharge calls, and physician referral support.
Conifer offers a comprehensive Revenue Cycle Management solution
that includes operational support for patient access, health
information management (HIM), clinical revenue cycle functions, and
patient financial services. In addition, we provide HIM staffing,
consulting, and management solutions and offer our HFMA
Peer-Reviewed Business Office Management solution for single-source
accountability of financial performance.
Born from healthcare, Conifer Health Solutions is headquartered
in Dallas, Texas, and employs more than 3,900 people. For more
information, call 1-877-CONIFER or visit www.coniferhealth.com.
Conifer Health Solutions, Inc. is a wholly owned subsidiary of
Tenet Healthcare Corporation (NYSE:THC). Some of
the statements in this release may constitute forward-looking
statements. Such statements are based on our current
expectations and could be affected by numerous factors and are
subject to various risks and uncertainties, certain of which
are discussed in Tenet’s filings with the Securities and
Exchange Commission, including its annual report on Form 10-K
for the year ended Dec. 31, 2010, quarterly reports on Form 10-Q,
and periodic reports on Form 8-K. Do not rely on any
forward-looking statement, as we cannot predict or control many of
the factors that ultimately may affect our ability to achieve the
results estimated. We make no promise to update any forward-looking
statement, whether as a result of changes in underlying factors,
new information, future events or otherwise.
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