TELUS wins the Business Continuity Institute (BCI) award for “Most Effective Recovery” for its response to the Northern A...
April 28 2020 - 9:49AM
Today, TELUS is proud to announce it has been honoured with the
Business Continuity Institute (BCI) Americas award for “Most
Effective Recovery” for its response to the 2019 wildfires in
Northern Alberta. The BCI Awards recognise the outstanding work and
contribution of the crucial role that business continuity and
resilience professionals and organizations have made during times
of crisis.
TELUS was recognized for its response to the
second largest wildfire season in Alberta in history, which
included the Chuckegg Creek Wildfire, nicknamed the ‘Monster,’ and
another in the Lesser Slave Lake Region, called the McMillan
Wildfire. Both fires were highly unpredictable and together
decimated 604,946 hectares of forest before being brought under
control. TELUS owns extensive infrastructure, including
telecommunications network offices; cell sites and radio towers; a
vast network of fibre and copper lines; and large numbers of
equipment across the province — much of it located in remote,
forested areas. TELUS’ immense infrastructure had tremendous
exposure to the wildfires that raged across the province.
“TELUS has a critical role to play in ensuring
emergency responders can communicate while in the field, and
residents can stay up to date on evacuation notices. Collaboration
with government, emergency management agencies and other partners
is critical in these situations. We also support evacuation centres
and emergency operations centres at the municipal, regional and
provincial levels, making sure they remain connected despite
numerous location changes.” said Michael Galin, Director, Risk
Management at TELUS. “The resilience and recoverability of our
infrastructure and services can be attributed to proactive
preparedness and mitigation activities, quick response with
decisive actions, and vigilant monitoring. Our focus on
preparedness and mitigation runs deep.”
TELUS’ Corporate Business Continuity Office
activated the Emergency Management Operating Committee, assembling
the organization’s cross-functional crisis management team for a
total of 17 days. The team leveraged robust experience from
previous wildfire seasons and strategically prioritized the
maintenance and swift restoration of affected telecom networks and
emergency services to ensure first responders could communicate
while in the field. They also paid constant care and attention to
the health and safety of TELUS’ field team as they worked alongside
emergency responders to maintain critical network infrastructure,
ensuring customers and potential evacuees in affected areas could
receive emergency notifications and stay in contact with their
loved ones.
A leader in social purpose, TELUS ensured the
community was well supported throughout the devastating wildfire
season, providing 750,000 in kind and through donations. As it
recovered, TELUS donated devices and tablets to evacuees, waived
mobility overages, brought hundreds of comfort kits to evacuation
centres, and logged more than 7,000 volunteer hours in support of
relief efforts.
To learn more about the BCI Awards visit:
https://www.thebci.org/
About TELUS
About TELUS TELUS (TSX: T, NYSE: TU) is a
dynamic, world-leading communications and information technology
company with $14.7 billion in annual revenue and 15.2 million
customer connections spanning wireless, data, IP, voice,
television, entertainment, video and security. We leverage our
global-leading technology to enable remarkable human outcomes. Our
longstanding commitment to putting our customers first fuels every
aspect of our business, making us a distinct leader in customer
service excellence and loyalty. TELUS Health is Canada's largest
healthcare IT provider, and TELUS International delivers the most
innovative business process solutions to some of the world’s most
established brands.
Driven by our passionate social purpose to
connect all Canadians for good, our deeply meaningful and enduring
philosophy to give where we live has inspired our team members and
retirees to contribute more than $700 million and 1.3 million days
of service since 2000. This unprecedented generosity and
unparalleled volunteerism have made TELUS the most giving company
in the world.
For more information about TELUS, please visit
telus.com, follow us @TELUSNews on Twitter and @Darren_Entwistle on
Instagram.
For media inquiries, please
contact: Kalene DeBaeremaeker TELUS Public Relations
kalene.debaeremaeker@telus.com
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