Kohl’s Announces Phased Approach for Store Reopenings
May 07 2020 - 8:00AM
Business Wire
Enhanced health and safety measures in Kohl’s
stores accommodate customers and associates in a new retail
environment
- Kohl’s stores in four states opened Monday, May 4, with new
health and safety measures; additional stores in 10 states to open
Monday, May 11
- All Kohl’s stores will implement health and safety best
practices, including limited store hours, social distancing
measures, elevated cleaning procedures, and new returns process,
among others
- Limited-contact drive up service, first made available in early
April, will continue for customers seeking to pick up Kohls.com
orders at local stores without leaving their vehicles
Kohl’s (NYSE: KSS) today announced its plans to
reopen stores in 10 states on Monday, May 11, after opening stores
in four states earlier this week. Following local guidelines and
health information, the company will open additional Kohl’s stores
in the coming weeks, taking the same deliberate, measured approach.
In preparation for a safe reopening, the company has made
significant enhancements to the store environment and operations to
prioritize the health and safety of Kohl’s customers and
associates. These include limited store hours, social distancing
measures, and numerous cleaning and sanitization measures, as well
as wellness and temperature checks, safety training and the use of
masks and gloves for our associates.
“We are pleased to begin welcoming our customers back to
Kohl’s,” said Michelle Gass, Kohl’s chief executive officer. “As we
all adjust to a new normal, we will continue to provide the easy
and efficient store experience that Kohl's customers love, while
implementing many new rigorous procedures that prioritize the
safety of our associates and customers. We are taking an informed,
measured approach based on a number of factors to reopen our stores
on a phased timeline, with about twenty-five percent of our stores
open by next week. As we reopen and operate in a new environment, I
want to thank our associates and customers for their ongoing
loyalty and support. We're thrilled to have you back. ”
Beginning Monday, May 11, Kohl’s will welcome customers and
associates back to all stores in Alabama, Alaska, Arizona, Georgia,
Idaho, Mississippi, Montana, and Texas, as well as the majority of
its stores in Florida and Tennessee. On Monday, May 4, Kohl’s
reopened stores in Arkansas, Oklahoma, South Carolina, and Utah.
The company will continue to take an informed approach around where
and how to reopen stores by assessing several factors, including
the guidance of government officials, health data, store readiness,
and consumer sentiment.
As Kohl’s stores reopen, customers and associates can expect to
see the following safety measures in place to provide a safe and
healthy environment for everyone. The company is also working
closely with other retailers of scale and the Retail Industry
Leaders Association (RILA) and National Retail Federation (NRF) to
champion uniform operations and allow for safe reopenings.
For Our Customers
Kohl's customers can expect to see the following changes at
Kohl's stores, to support ongoing health and safety precautionary
measures:
- Kohl’s has reduced operating hours and will be open from
11 a.m. to 7 p.m. daily until further notice.
- Kohl’s is offering dedicated shopping hours for at-risk
individuals including seniors, those who are pregnant or have
underlying health conditions every Monday, Wednesday and Friday
from 11 a.m. to 12 p.m.
- Signage and floor decals have been placed throughout the store
to encourage six feet of social distancing, with a
particular focus on high traffic areas including at customer
service and checkout.
- For stores that have two or more entrances, one entrance has
been closed and each store will operate with a single point of
entry to the store.
- An associate greeter will be stationed at the front of
the store with the sole role of welcoming customers, sanitizing
carts between each use and limiting occupancy, as appropriate.
- In-aisle fixturing has been removed to increase space
for customers to pass through the aisles while adhering to social
distancing guidelines.
- Kohl’s has installed protective barriers at all
registers and will offer touchless payment through Kohl’s
Pay on the Kohl’s App to make the checkout experience as
contactless as possible.
- Checkout lanes will be cleaned by an associate after each
customer transaction, including the sanitation of the pin pad
and counter.
- Hand sanitizer will be readily available at each
register and throughout the store for customer use.
- Fitting rooms will be closed until further notice and
the use of beauty testers has been suspended to reduce and minimize
touch points.
- Kohl’s has made adjustments to the returns process to
minimize contact between the customer and associate. In addition,
to support social distancing, Kohl’s will accept Amazon Returns in
a separate location within the store.
- Kohl’s will continue to facilitate regular cleaning of our
stores, including all restrooms, entrances and all customer
touchpoints, during all operating hours by a third party cleaning
service.
Kohl’s will continue to offer limited-contact drive up service
at most stores for buy online, pick up in store and ship to store
orders. Customers can simply drive up and park in designated
parking spots at their local Kohl’s and an associate will place
their Kohls.com order directly in their trunk or backseat.
For Our Associates
- All Kohl’s associates will participate in mandatory wellness
and temperature checks before their shifts. Any associate who has a
temperature or exhibits other common COVID-19 symptoms will be
asked to return home and seek medical attention.
- All Kohl’s associates will wear masks and gloves while in the
store.
- All associates will undergo health and safety training on new
policies and procedures before returning to work.
- Kohl’s has reduced the number of associates in the store at one
time and is adjusting associate placement within the store as
necessary to adhere to social distancing guidelines.
- Kohl’s has physically rearranged breakrooms, training rooms and
offices to ensure proper social distancing.
- Kohl’s has set up several associate sanitation stations to
provide easy access to hand sanitizer and cleaning supplies, and
continues to encourage healthy behaviors in accordance with CDC
guidelines, such as thorough hand washing, regular usage of hand
sanitizer and cleaning measures for surfaces.
Kohl’s will continue to assess store reopenings and health and
safety measures on an ongoing basis. To check if stores are open in
your area visit the Store Locator on Kohls.com. For more
information on Kohl’s store reopenings, including visual assets
detailing the health and safety measures in place at stores, visit
Corporate.Kohls.com.
Cautionary Statement Regarding Forward-Looking
Information
This press release contains “forward-looking statements” within
the meaning of the Private Securities Litigation Reform Act of
1995. Kohl's intends forward-looking terminology such as
“believes,” “expects,” “may,” “will,” “should,” “anticipates,”
“plans,” or similar expressions to identify forward-looking
statements. Such statements are subject to certain risks and
uncertainties, which could cause Kohl's actual results to differ
materially from those anticipated by the forward-looking
statements. These risks and uncertainties include, but are not
limited to, those described in Item 1A in Kohl's Annual Report on
Form 10-K, which is expressly incorporated herein by reference, and
other factors as may periodically be described in Kohl's filings
with the SEC. Forward-looking statements relate to the date
initially made, and Kohl’s undertakes no obligation to update
them.
About Kohl’s
With a commitment to inspiring and empowering families to lead
fulfilled lives, Kohl’s (NYSE: KSS) offers amazing national and
exclusive brands, incredible savings and an easy shopping
experience online at Kohls.com and on Kohl's App. Since its
founding, Kohl's has given more than $750 million to support
communities nationwide. For more information about Kohl’s impact in
the community, visit Corporate.Kohls.com or follow @KohlsNews on
Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20200507005262/en/
Jen Johnson, Jen.Johnson@Kohls.com, 262.703.5241 Julia Fennelly,
Julia.Fennelly@Kohls.com, 262.703.1710
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