RICHMOND, Va., Dec. 22, 2014 /PRNewswire/ -- DALBAR has
once again awarded Genworth its 2014 annual Service Award for its
long term care insurance, annuity and life insurance
businesses.
Genworth ranked first for the high quality of service in long
term care and third for the quality of service provided to life
insurance policyholders. Genworth also won DALBAR's annual Annuity
Service Award, one of six companies that DALBAR said had "emerged
as the titans of customer service in 2014."
"These awards reflect the commitment of hundreds of dedicated
Genworth associates to focus on the customer experience, to keep
the promises we make every day, and to deepen the relationships
we've built through the years with our policyholders and
distribution partners," said Chris
Olson, chief operations officer for Genworth's U.S. Life
Insurance division. "We take great pride in our service culture and
the strength of our commitment to service excellence ‒ it is truly
gratifying when a prestigious organization like DALBAR recognizes
the results of that longstanding commitment."
In announcing the 2014 winners of its annual Life & Long
Term Care Insurance Service Awards, DALBAR said Genworth "emerged
as an industry leader for the fourth consecutive year, with proven
leadership in the high level of professionalism, knowledge and
respect for their policyholders that was found in over 94 percent
of the calls evaluated for service. This compares to an
industry that demonstrated these critically important service
characteristics in only 57 percent of calls evaluated."
"Through continuous monitoring and evaluation of service, DALBAR
has recognized Genworth as a company dedicated to providing a
premier level of service to their policyholders," said Kathleen Whalen, managing director at
DALBAR.
In announcing the six winners of its 2014 annual Annuity Service
Award, DALBAR said the winners stood out by "always catering to the
importance of the relationship and showing genuine care and respect
when conversing with contract holders." Since the DALBAR Annuity
Service Award was first introduced 17 years ago, Genworth has won
the award nine times.
DALBAR, Inc., is the financial community's leading independent
expert for evaluating, auditing and rating business practices,
customer performance, product quality and Service. Launched
in 1976, DALBAR has earned the recognition for consistent and
unbiased evaluations of insurance companies, investment companies,
registered investment advisors, broker/dealers, retirement plan
providers and financial professionals. DALBAR awards are
recognized as the marks of excellence in the financial
community.
About Genworth Financial
Genworth Financial, Inc. (NYSE: GNW) is a leading Fortune 500
insurance holding company committed to helping families become more
financially secure, self-reliant and prepared for the future.
Genworth has leadership positions in long term care insurance and
mortgage insurance and competitive offerings in life insurance and
fixed annuities that assist consumers in solving their insurance,
retirement and home ownership needs.
Genworth operates through three divisions: U.S. Life Insurance,
which includes life insurance, long term care insurance and fixed
annuities; Global Mortgage Insurance, containing U.S. Mortgage
Insurance and International Mortgage Insurance segments; and the
Corporate and Other division, which includes the International
Protection and Runoff segments. Products and services are offered
through financial intermediaries, advisors, independent
distributors and sales specialists. Genworth, headquartered in
Richmond, Virginia, traces its
roots back to 1871 and became a public company in 2004. For more
information, visit genworth.com. From time to time, Genworth
releases important information via postings on its corporate
website. Accordingly, investors and other interested parties are
encouraged to enroll to receive automatic email alerts and Really
Simple Syndication (RSS) feeds regarding new postings. Enrollment
information is found under the "Investors" section of genworth.com.
From time to time, Genworth's publicly traded subsidiaries,
Genworth MI Canada Inc. and Genworth Mortgage Insurance Australia
Limited separately release financial and other information about
their operations. This information can be found at
http://www.genworth.com.au and http://genworth.ca.
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SOURCE Genworth Financial, Inc.