The end-to-end outsourcing agreement enhances
ATM security with new DN Series® devices and optimizes
branch and ATM channel efficiency.
HUDSON,
Ohio, Nov. 1, 2023 /PRNewswire/ -- Diebold
Nixdorf (NYSE: DBD), a world leader in transforming the way people
bank and shop, today announced it will upgrade and manage the
entire self-service banking channel for Texas Dow Employees Credit
Union (TDECU). The credit union will implement the full suite of DN
AllConnect Managed ServicesSM and replace 141 ATMs
across Member Centers and Buc-ee's convenience stores with DN
Series® devices within the following year.
Improving the security of its ATMs was a key priority for TDECU,
the fourth-largest credit union in Texas. To ensure its network is protected by
the most up-to-date measures available, Diebold Nixdorf will
develop, implement and manage the security strategy for TDECU's
entire self-service channel. The new DN Series ATMs provide a
multi-layered approach to security to protect against traditional
and emerging cyber and physical threats. The ATMs also feature
ActivEdge® anti-skimming card readers with NFC
capabilities. ActivEdge is the industry's only card reader that
requires users to insert their cards long-edge first to protect
against skimming attacks. In addition, Diebold Nixdorf's Monitoring
and Event Management portal will provide TDECU real-time analytics
on the performance of its ATM fleet and remotely repair devices,
providing increased availability and a greater member
experience.
Through the ATM-as-a-Service model, Diebold Nixdorf is
responsible for all operations, including implementation,
maintenance, monitoring and event management, compliance, security,
cash management and transaction management. This approach will
increase branch and ATM channel efficiency and continuously
maximize convenience for credit union members. Deployment of the
entire solution is expected to be completed within the next
year.
Anthony Warden, SVP Member
Experience, at Texas Dow Employees Credit Union said:
"Protecting our Members has always been a high priority for TDECU.
These state-of-the-art protections are setting a new standard and
align with our Member-first focus. Additionally, shifting to an
ATM-as-a-Service model ensures that if one of our ATMs goes down,
we have a trusted partner like Diebold Nixdorf to respond with the
proper skills to repair it quickly. It's critical the devices are
always available, and this is something our Members deserve."
The DN Series ATMs will be connected to DN
AllConnectSM Data Engine to
maximize fleet performance and availability through machine
learning technologies. By continuously analyzing data patterns,
trends and leading indicators, DN AllConnect Data Engine can
identify a potential failure and trigger proactive services to
mitigate future outages, guaranteeing market-leading
availability.
Joe Myers, executive vice
president of Global Banking, at Diebold Nixdorf said: "We are
thrilled to partner with TDECU to modernize their self-service
network with DN Series ATMs while increasing security and
efficiency. Through our ATM-as-a-Service model, they can provide
members with reliable access to financial services where and when
it's needed and free up front-line staff to focus on customer
relations."
About Texas Dow Employees Credit Union
Founded in 1955, TDECU is a not-for-profit financial cooperative
with more than 378,000 Members and over $4.7
billion in assets. TDECU currently has 39 service locations,
including 35 Member Centers, and offers a complete selection of
convenient, innovative, and competitive products and services,
including a full suite of deposit products as well as mortgage,
auto and personal loan products, online and mobile banking. TDECU
also offers, through its subsidiaries, retirement planning and
wealth management, personal and business insurance products.
Members can also access a worldwide network of over 55,000
surcharge-free ATMs. For more information visit TDECU.org or call
(800) 839-1154.
About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes
and transforms the way people bank and shop. As a partner to the
majority of the world's top 100 financial institutions and top 25
global retailers, our integrated solutions connect digital and
physical channels conveniently, securely and efficiently for
millions of consumers each day. The company has a presence in more
than 100 countries with approximately 21,000 employees worldwide.
Visit www.DieboldNixdorf.com for more information.
X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
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SOURCE Diebold Nixdorf, Incorporated