Customers Bank Wins Prestigious Global Everbridge Critical Event Management Impact Award
December 28 2020 - 9:23AM
Business Wire
Customers Bank was selected as the winner of the highly coveted
2020 Best Example of Making an Impact on Business Award
presented by Everbridge, an organization focused on life-saving
efforts through its global Critical Event Management (CEM)
platform. The largest global emergency of 2020 was the outbreak and
ensuing pandemic created by the novel coronavirus.
David Meredith, Chief Executive Officer of Everbridge stated “We
are honored to recognize the individuals and teams taking an
innovative approach to critical event management in a year rocked
by an unprecedented series of crises. Customers Bank stood out this
year through their commitment to life safety, operational
resilience and business continuity.”
The judges reviewed hundreds of nominations from around the
world to select the winners of 17 awards, consisting of individual
and organizational categories. Customers Bank was selected as the
winner of the award because the judges recognized the efforts of
the Corporate Security Group and the organization’s culture of
preparedness that included tabletop business continuity exercises,
something many companies neglect.
In the fall of 2019, the executive leadership team conducted a
business continuity scenario focused on an Ebola outbreak and what
would happen if the senior leadership team was impacted. This
exercise empowered Customers Bank to rapidly implement a program at
the onset of the novel coronavirus (COVID-19) enabling the bank and
its security infrastructure to avoid any interruption in services
resulting from the pandemic. As part of the program, the bank
quickly communicated directly with clients and team members to
ensure everyone’s health and safety were protected while informing
them of the switch in operations to appointment-only services in
all the branches.
This forward-thinking, strategic planning enabled Customers Bank
to have the policies and procedures in place to conduct emergency
communications through voice, email and social media channels to
keep customers and team members informed about any changes to
protect everyone’s health and ensure that customers did not
experience any interruption in service or access to their finances.
As part of this initiative, the regional managers made direct voice
contact with clients that had scheduled appointments in the near
future.
“In times of unease and uncertainty, there is no such thing as
over-communicating with customers and team members,” stated Richard
Ehst, President and Chief Executive Officer of Customers Bank.
“This level of planning may seem excessive to other organizations,
but the senior leadership team takes our responsibility to protect
our customers, their finances and the health of everyone involved
very seriously. I cannot express how proud the management team is
of our team members’ ability to adapt to the constant changes and
their capability to continue to go above and beyond client
expectations.”
Previous winners of the Best Example of Making an Impact on
Business Award have been organizations focused on natural disasters
including forest fires, mudslides, earthquakes and more.
To learn more about Customers Bank or its products and services,
visit www.customersbank.com.
About Customers Bank
Customers Bank, a subsidiary of Customers Bancorp, Inc. a bank
holding company, is a full-service super-community bank with assets
of approximately $18.8 billion at September 30, 2020. A member of
the Federal Reserve System with deposits insured by the Federal
Deposit Insurance Corporation, Customers Bank is an equal
opportunity lender that provides a range of banking and lending
services to small and medium-sized businesses, professionals,
individuals and families. Services and products are available
wherever permitted by law through digital-first apps, online
portals, and a network of offices and branches. Customers Bancorp,
Inc.’s voting common shares are listed on the New York Stock
Exchange under the symbol CUBI. Additional information can be found
on the company’s website, www.customersbank.com.
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