Customer Case Study: BMC Software Plays Vital Role in Leeds City Council’s I.T. Transformation
December 15 2008 - 11:42AM
Business Wire
BMC Software (NYSE:BMC) today announced the publication of an
important customer case study detailing successful implementation
of BMC Remedy IT Service Management by the Leeds City Council in
northern England. Leeds City Council is on a journey to improve and
simplify access to better quality services and deliver greater
value for money by streamlining processes, enabling greater
operational efficiency and use of ICT, and developing more
transparent performance management standards. As a part of this
transformation program �which integrates people, processes and
products�the Council has replaced its outmoded IT help desk with a
best-in-class IT Service Management solution from BMC Software. The
Leeds City Council�s service desk currently supports up to 5,000
inquiries each month and is a key enabler in helping the Council
resolve 78 percent of inquiries as a first-line fix, compared with
only 20 percent previously. Read more at
http://documents.bmc.com/products/documents/76/11/67611/67611.pdf.
Business runs on IT. IT runs on BMC Software. Business thrives when
IT runs smarter, faster, and stronger. That�s why the most
demanding IT organizations in the world rely on BMC Software across
both distributed and mainframe environments. Recognized as the
leader in Business Service Management, BMC offers a comprehensive
approach and unified platform that helps IT organizations cut cost,
reduce risk, and drive business profit. For the four fiscal
quarters ended September 30, 2008, BMC revenue was approximately
$1.83 billion. Visit www.bmc.com for more information. � Copyright
2008 BMC Software, Inc. BMC, BMC Software, and the BMC Software
logo are the exclusive properties of BMC Software, Inc., are
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